JL Vans Ltd Reviews Summary

Customer Service

Pros:

• "Fantastic service as always."
• "Absolutely fantastic service from start to finish."
• "The team were always very helpful, clear and friendly."
• "Rick and Andy at JL Vans Ltd have been very helpful from start to finish."
• "Great service from initial contact to collecting van today. Rick was helpful, informative, explained all our questions."
• "The customer service was impeccable."
• "The service received was excellent. The lads were extremely helpful without being too pushy."

Cons:

• "Stay away from this company."
• "So I feel if they were more approachable maybe they would sell more vans 🤔"
• "Quick enough to sell you the vehicle but not trust worthy enough even had to have the van serviced (properly) after they stated on the phone it would have a full service before I collected when in fact it only had an oil and oil filter change."
• "Replying to the owner's reply yes I have been there what a horrible place and service you even sent me to your workshop down the road duton area through the private gates down the single track horse stables on right as you enter and the staff member there was very rude and aggressive stay away from this company."

Vehicle Quality

Pros:

• "Van was received on good working order with parts recently replaced."
• "The Van is great and is already proving to be a great asset to our business."
• "It is an absolute dream to drive and I cannot fault it."
• "Everything that was marked or scuffed was sorted and the van looked like new."
• "The van has been perfect for us, and has never had any issues."
• "The van it's self was as described but they neglected to say how good the body work and interior condition was couldn't be happier."
• "The van I bought had a small problem and they put it right straightaway."

Cons:

• "When the vehicle arrived it had a couple of marks where probably the transport company had bumped it, JLVans quickly booked it into a body shop garage for repair, the usb at the dash was faulty, a new one is on order."
• "A few teething problems e.g. EGR valve sticking causing the engine management light to come on, Loose side panel flapping, and badges missing from back doors after cosmetic bodywork."
• "A few days after picking my van up I noticed the gears we're crunching between 3 & 4 rang & a flat spot when Accelerating away."
• "Had an intermittent emissions fault within a couple of weeks."
• "Bought a Transit Connect from JL in July and in October I had problems with the engine."
• "Having bought the van a few months back I unfortunately had minor mechanical issues within less than a month."

Value for Money

Pros:

• "I was offered a more than fair price for my part exchange, and I am absolutely chuffed with my new van."
• "The service, quality and value for money is so good at J L Vans that I travelled from N. Ireland to Warrington because I couldn’t find a deal anywhere near as good, here at home."
• "They gave me a great deal on my old van also!!"
• "The van I purchased was excellent. When I picked it up a week later it had a fresh service and valet."

Cons:

• "Enquired about a van that JL vans had for sale asked a salesman called Andy if there was any movement price... but they wouldn't even knock a penny off the price."
• "Enquired about a van that JL vans had for sale asked a salesman called Andy if there was any movement price... but they wouldn't even knock a penny off the price."
• "Purchased a transit custom for my small business... There was none! I was told it would be in the post within a week but nothing so I contacted them on multiple occasions."