Address: Great Bealings, Woodbridge, IP13 6NU, United Kingdom
Phone: +441394385678
Rating: 4.2
based on 302 reviews.
Staff and Service
Pros:
"We were looked after by Jess, Matt and Mike. Their attentiveness was exceptional."
"Over all the majority of the staff were warm friendly and very well mannered."
"Georgia the events manager was extremely helpful and the timings were spot on."
"The staff were always welcoming and friendly."
"Staff were polite - breakfast was amazing, great choice of on menu."
"The food was very nice in the restaurant and the staff pleasant."
"The staff were friendly and helpful too."
Cons:
"When I explained we got married there 25 years ago and it was supposed to be a special occasion I was told if I had stayed before I should know it was not accessible."
"Some staff members who were mostly very young and not very knowledgeable and when questioned about certain things simply said they didn't know."
"The staff seem a bit tense, one or two of them acted quite rudely."
"Reception is incompetent, unprofessional and not very welcoming."
"The reception staff were perfunctory at best, rude at worst."
"We found the check in to be very unprofessional and wasn't impressed with the greeting infact we found her to be very offish and miserable."
"Very disappointing and unbelievably poor customer service."
Accommodation and Comfort
Pros:
"They upgraded our room & gave us a slightly later checkout time."
"The bed was comfy."
"Had the best stay at an amazing character building."
"The rooms are fabulous the food was superb."
"Our room (no 34) near the pool was so nice, spacious, sofa and very large bed, spotlessly clean."
"Our bedroom was fabulous huge bed, lovely bathroom and there was a nice little sofa."
"The room we had - junior suite - was very good."
Cons:
"The room was dated with minor imperfections and direct above the bar area (Room 12) which was excessively noisy until after midnight."
"Rooms were dirty and very basic."
"Our room however, was tired and basic, smelt musty, with mold in the bathroom."
"Our room was dirty, the towels and cloths provided were soiled, the bathroom had mould."
"The bedroom wasn't ideal (carpet stains, uneven floor on the landing and stairs, very dated and no air conditioning)."
"Our room was cold, grubby and a number of items were broken."
"Our room had a number of issues. The bedside light was hanging from wall, gaffa tape around the bathroom window, plug not working in handbasin and cracked."
Spa and Leisure Facilities
Pros:
"The spa was beautiful, incredibly clean and the staff were so wonderful and helpful."
"The pool is great."
"The spa was great and has all the amenities!"
"The Spa was excellent the outside garden a gem complete with jacuzzi x 2, sauna, cold bath, shower and lounge area."
"The lovely new spa garden with sauna, jacuzzi's and a wonderful relaxing area complete with fire pits has really added something special."
"The facilities were amazing, the spa in particular was wonderful the swimming pool and sauna was my favourite."
"The spa is a great place to sit back and relax with a prosecco beside the pool."
Cons:
"The spa facilities are too small for the number of guests at the hotel, making it feel cramped and not relaxing place to be."
"Spa didn’t have the jacuzzi working, gym area just a few weights on the floor."
"The spa needs refurbishment as the sauna and ‘gym’ are very old."
"Poor gym lack of equipment and old, one machine broken."
"The 'spa' amounted to a steam room and a sauna."
"A dingy cupboard of a room with a few pieces of old and rusty equipment."
"The steam room was out of action on our visit."
Food and Dining
Pros:
"We had a delicious dinner and breakfast which was beautifully presented and tasted just as good."
"The food was exceptional of good quality and very well presented."
"The best part by far was the quality of the food, we had afternoon tea, dinner and breakfast in the 1530 onsite restaurant, all meals had locally sourced ingredients and tasted divine."
"Food excellent."
"Food was outstanding."
"Both dinner and breakfast in the hotel restaurant were quality and we enjoyed our meals a lot."
"The food was simple but delicious, good quality & cooked perfectly."
Cons:
"Deserts at £10 were overpriced."
"The food in the restaurant was very average - we've had totally overcooked lamb and very weirdly spiced chicken."
"The food at breakfast was worse - the eggs were undercooked and inedible."
"£33 for the steak - I believe the most expensive thing on the menu. The steak, however, was a chewey callussed mess."
"The food was a really disappointment very salty!!!!"
"Breakfast buffet was good but the cooked breakfast was really small, not good quality produce and tasteless."
"Steak and chips for £34 was certainly not worth the money."
General Experience and Atmosphere
Pros:
"The grounds are beautiful and are covered with spring flowers."
"Overall, a perfect stay and we will be certainly be back to stay again."
"For a romantic getaway or a break away from the world, I would recommend a stay here."
"Absolutely perfect, made my partner and I realise this could be our secret getaway!"
"Built in 1530 within well kept grounds, it is a lovely place to relax and escape the worries of the world."
"Beautiful hotel, room and grounds."
"The hotel is an amazing period building with lovely grounds."