Asda Minworth Supercentre Reviews Summary

Customer Service

Pros:

• "Very lovely store all of the staff are so helpful if you get stuck or even feeling a bit ill or nervous don't be afraid to see a member of staff you will be treated very well I am talking from experience Wass really looked after."
• "Staff are friendly and helpful."
• "There was a lovely lady on tills blonde hair. Great laugh. Outstanding service. Asda definitely employed right till member. So nice see someone so happy doing their job."
• "The only person who was kind and considerate was the Security Man in the entrance to the shop."
• "Michelle such a nice person."
• "The staff are extremely helpful when something can't be found and the checkout ladies are Asia's best asset."
• "A big thank you to your staff who were very helpful."

Cons:

• "Awful experience!! ASDA I would appreciate your comments regarding my experience detailed here."
• "Poor customer service from Linda."
• "Went to this store for the first time in Sutton and won’t be coming back the staff were so rude."
• "I get the most rude arrogant lady come over to me saying I don’t need to make a castle."
• "Disgraceful example of a shop not getting it's customers or many STAFF to wear masks."
• "Terrible service and very rude staff also manager couldn't care less when you tell them."
• "Never in my life have I come across such rude, incompetent staff!!!"

Store Layout & Facilities

Pros:

• "Great selection, can find everything in one place."
• "Minworth Asda is a very large store that has a sushi counter, pizza counter and an Asian style counter."
• "It is a big store with Costa, Krispy Kreme, cafe, click and collect."
• "Great large superstore, a range of products from clothes, food, gardening and entertainment."
• "Extra facilities include MacDonalds and Costa."
• "Everything in this Asda is laid out nicely and in a matter that makes sense."
• "One of the best supermarkets in Birmingham! Very good range of products."

Cons:

• "Asda Superspreader Minworth. Zero numbers control at entrances. Zero social distancing in-store. Zero mask enforcement."
• "Large empty spaces and some empty shelves!"
• "So you can have a McDonalds restaurant and a Costa, but you can’t have fitting rooms for the clothing section anymore because of covid!?"
• "The shop floor are working hard but you never see any managers or supervisor staff."
• "Shelves are barren all the time."
• "Though the shop is genuinely great in its self, the cafe is less then desirable in terms of cleanliness."
• "Nice, huge 24 hour ASDA convenient for shoppers like me who prefers shopping at night. Shop is untidy though with pallets everywhere and disorganised items."

Product Quality & Availability

Pros:

• "The prices are reasonable, making it an affordable choice."
• "Shelves are well stocked, and choice is excellent."
• "Well stocked Asda, with almost everything you need under one roof and that too for a good price."
• "Asda food is great value and good quality, the size of this store means there is much variety."
• "On the plus side love the George clothing and home great quality and very reasonably priced."
• "There is an amazing sushi section in the back corner, really tasty and excellent quality food."
• "Grocery shopping can can be completed in-store and online."

Cons:

• "Every time i order asda milk for the past few months the milk goes out of date and become lumpy even though it still has a few days left."
• "However, the quality of the free range chicken, specifically the corn fed variety has been very hit & miss lately."
• "Terrible service ordered my food for a delivery on Uber and they have missed an item which is a 6 pieces of pork steak and I can’t get a refund either."
• "Choice - non existent, Prices - creeping up gradually."
• "Very expensive with no reason as their quality is below average, far below ALDI and LIDL."
• "I have been shopping at this store for at least 15 years, over the last 6 months the quality of products has gone down."
• "Why have Asda stopped stocking Flora Pro-Active cholesterol lowering milk?"

Shopping Experience

Pros:

• "Well worth visiting."
• "I work for the NHS at the Birmingham children’s hospital and am able to take advantage of the early morning shopping for NHS staff."
• "Love Asda Minworth (however prices due to cost of living are becoming unaffordable)."
• "I visit Asda early at around 6.00 a.m three times a week. The very best thing about early shopping is the total lack of chattering women blocking the aisles."
• "Really clean and the lad that was on the self checkout was really helpful considering he was on his own."
• "The shop itself looked clean and the shelves were well stocked."
• "The market itself has really helpful workers, and it's a lot of fun to go shopping there."

Cons:

• "Been shopping here for over 20 years now. And the last 6 months it's gone down in service and customer care."
• "Asda Minworth's online ordering has been horrendous as of late."
• "Terrible store, possibly the worst Asda I have been to. Only my second visit & now only one entrance & exit."
• "Not even worthy of a star, DO NOT USE CLICK AND COLLECT."
• "This morning at 7.15 my daughter Becky took myself and my sister (both OAP’s) to Asda-Minworth. The way they organised it was brilliant."
• "This shop is huge. Free parking."
• "Click and collect is awful, don't bother. Won't be back."

Staff & Management

Pros:

• "One of the staff members noticed my son was anxious and came up to me and asked me if my son has autism, which was great she noticed due to her own family member having autism."
• "Well done Asda for all the strict rules of putting into place the Marshalls outside during the very long queues takes a lot of the stress away even cleaning fluids for us all to use."
• "Please give a huge congratulations and pass on the praise for STEVE, who delivered shopping to Hollydale Road and waited as I was running in my late because I’d forgotten my keys - what a GEM! Thank you - you have a fantastic member of staff and great service!"
• "The Irish lad and the tall kid on the car park helped me find a perfect space at the car park and was so helpful I wish every car park attendees were like this."
• "I would like thank bakery manager Joe, and his staff for helping me and my husband sort out a celebration cake for our grandson nothing was too much trouble first class customer service thank you again Jan and Joe."
• "Went into the store on the 23/03/2022 staff was amazing and helpful and had all the items I required was easy to get to and the staff on the self service was amazing."
• "A fantastic Asda! Always love going to a Supercentre."