Rowley's Restaurant Reviews Summary

Service

Pros:

• "The service was also great and attentive."
• "The service is attentive without being overbearing."
• "Staff were keen to offer more 'unlimited' fries whenever empty plates were seen - didn't need to ask."
• "The staff are professional and attentive. I am a fan!"
• "Staff are very attentive without being noticeable - perfect."
• "We were looked after by the staff and the manager Adrien superbly."
• "Very attentive staff."

Cons:

• "Used to be great. Last visited late 2019 and things were off; higher prices, poor service and cold food."
• "Service enthusiastic but somewhat haphazard."
• "Staff did not volunteer any information about 'Dishes of the Day' and were really not that bothered about customers."
• "Staff dealt with complaint rudely."
• "The service leaves a little to be desired - I felt we kept being forgotten about a little bit."
• "The wait staff were abrupt verging on rude."
• "The service was very very poor."

Food Quality

Pros:

• "The meat was something else. We ordered rare to medium it came over well cooked but the quality of the meat tasted catering rather than premier quality."
• "The chicken, chips and special butter sauce still delicious."
• "We had the rosemary baked camembert to start which was fantastic, and then the Chateaubriand which was cooked just how we like it."
• "The unlimited fries are amazing, one of the best I've ever had."
• "The food did not take too long and was excellent."
• "Perfectly cooked chateaubriand was the highlight."
• "The aged filet steak with the flavoursome Rowley's Roquefort Butter sauce is a classic."

Cons:

• "Food was very very mediocre."
• "The meat quality wasn't the best for the money you pay but the wine was good."
• "Smoked salmon Appetizer was literally just pieces of salmon with plain white toast that was not even toasted."
• "The gnocchi was badly cooked, straight out of a supermarket bag, while the sauce was obviously made with Knorr stock."
• "Steak was OK but fries were not fully cooked or seasoned."
• "The food was cold, chips didn't arrive until ten minutes after the small and very overpriced steak."
• "The food served was very average."

Ambiance & Decor

Pros:

• "The ambiance felt like I was sitting in my grandmothers dining room."
• "The restaurant itself really looks great."
• "Wonderful atmosphere and good service."
• "Very comforting and traditionaly stylish room decorated sympathetically with a very warm feeling."
• "Fabulous decor."
• "The decor is fantastic."
• "Interior is beautiful and a retro feel."

Cons:

• "It's way too expensive, and you only get around three slices of steak per person."
• "This place used to be amazing, one to go to but since they've changed their menu to just fish or steak I've noticed a huge drop in guests which means that there really is no vibe at all."
• "The lack of any music in the restaurant means that the meal lacked atmosphere."
• "The lights were a little bright and some areas just needed a bit of a clean/refreshing."
• "The restaurant has a slightly cold atmosphere."
• "The ambience is flat because it’s too brightly lit and the light is too white."
• "No internal curtain means drafts of cold air on a cold night every time the door is open."

Value for Money

Pros:

• "Over-priced but good location."
• "I thought it was very good value for money."
• "With a Groupon voucher and no wine, this is good value for money for a quality piece of beef in London."
• "It was superb and overall great value."
• "It was excellent value."
• "For such a central London location and quality of food it was a reasonable price."
• "Its not the cheapest place is the world but I think worth the price - good for a well deserved treat once in a while."

Cons:

• "Chips are unlimited, but very average by today's high fries standards."
• "It’s expensive too."
• "As with all West End restaurants, the wines are heavily marked up, and if ordered by the glass, are served in tiny 125 ml measures."
• "15% SERVICE CHARGE GOES TO THE OWNERS!!!!"
• "Wine overpriced."
• "Waaaaaay overpriced."
• "You will pay more here than what the food, wine and atmosphere are truly worth due to the central location."

Management & Staff

Pros:

• "The staff are very friendly, approachable and well trained."
• "A lovely restaurant with a great history and a focused menu."
• "Very smart and welcoming staff, considering the busyness."
• "The staff were wonderful and very attentive."
• "The staff were so friendly and knowledgeable when we asked them any questions and the atmosphere in the restaurant was relaxed and welcoming."
• "The service is really great, we had Francesco taking care of us and he was nice, professional and had a great smile for everyone."
• "The staff were most friendly and helpful."

Cons:

• "We overheard the new lady manager speaking rudely to staff and customers. 0 knowledge in managing a restaurant."
• "The new lady manager is rude and is not welcoming."
• "The service was slow, a forty minute wait for a single course."
• "Food was terrible and the waiter was racist."
• "The service is severely lacking now - not their fault of course, but the waiting staff are pretty green."
• "The staff are distracted or disinterested."
• "The staff were clueless at best."