Barnard Marcus Estate Agents Redhill Reviews Summary

Customer Service

Pros:

• "Very efficient and professional at all times."
• "She went above and beyond to identify mortgage options tailored precisely to my needs."
• "The office staff are so friendly and welcoming that any prospective seller (and I would imagine any buyer) is immediately put at ease."
• "Their communication throughout the process was excellent."
• "I should also mention the aftersales support group who also stayed on top of the process right up to the end."
• "He always answered our queries and phoned or emailed back if we left a message."
• "Everyone I dealt with treated me with extreme kindness and consideration."

Cons:

• "I experienced a disappointing sales call after enquiring about a property."
• "Since the purchase the sold sign took over a month to collect after numerous calls/emails."
• "Did not feel that they were even trying to get a better price after the first offer was made."
• "They were terrible at responding to emails and returning phone calls."
• "She also didn't respond to many emails, presumably to avoid us having proof of their incompetence."
• "The sales progressor was quite rude throughout the process and made the whole purchase far more stressful than it should have been."
• "They have been incredibly unhelpful in letting out my property and charging for items the agent had agreed to waive."

Mortgage and Financial Services

Pros:

• "We would recommend Shaun 100% to get you the best mortgage deal."
• "We really felt that Shaun was fighting our corner."
• "Without Shaun White at Barnard Marcus Redhill branch we wouldn't have got our mortgage."
• "I would thoroughly recommend him for his helpfulness, his knowledge and for never pushing us to do anything we weren’t happy with."
• "Not forgetting to include Shaun, their in house financial advisor who made getting the right finances really stress free."
• "Going through the mortgage process is quite daunting however Bernice has been amazing at answering all our questions and has been really reassuring every step on the way."
• "Bernice's expertise, patience, and unwavering dedication were evident from the start."

Cons:

• "Sadly I won't ever use this estate agents in the future and wouldn't recommend them to anyone."
• "Do not deal with this agency unless you want to deal with the Property Ombudsman."
• "Never apologetic in regards to misleading us."
• "Very disorganised! We booked viewing no confirmation we called on the day of confirmation they booked multiple people without letting us know and we didn’t even get a chance to view the property in Godstone because he had a wrong house key!"
• "After some weeks of barely any contact we called and they asked us why we thought we weren't in a chain even though they told us that we weren't."
• "Promised big in the beginning but I have to say the experience was quite ordinary."
• "One of the two branch managers openly referred to us in demeaning Asian stereotype language."

Property Sales and Purchases

Pros:

• "Thoroughly recommend to anyone looking to buy or sell their home."
• "He listened to our requests, taking on board our specific requirements for our next home, and actually showed us properties that fit!"
• "Just sold my house it’s above the asking price which was needed."
• "We recently sold our flat with Gareth, Kayvan and the team and found them to be so helpful and professional."
• "Really fantastic experience from beginning to end. Buying a property can be daunting but I found the team to be friendly, helpful and knowledgeable led by the excellent Gareth."
• "I would highly recommend anybody thinking of selling their property in Redhill to use them."
• "The team at Barnard Marcus have been absolutely fantastic in helping us get our new family home in Redhill!"

Cons:

• "Sadly I won't ever use this estate agents in the future and wouldn't recommend them to anyone."
• "They were terrible at responding to emails and returning phone calls."
• "They have been incredibly unhelpful in letting out my property and charging for items the agent had agreed to waive."
• "Do not deal with this agency unless you want to deal with the Property Ombudsman."
• "Very disorganised! We booked viewing no confirmation we called on the day of confirmation they booked multiple people without letting us know and we didn’t even get a chance to view the property in Godstone because he had a wrong house key!"
• "Spent hundreds on keeping our stuff in storage for a prolonged amount of time to wait for the chain to complete."
• "We have found this estate agent to be very dismissive/racist/rude throughout our experience with them."