Black & Blue Waterloo Reviews Summary

Location

Pros:

• "Arguably one of the most conveniently situated steakhouses in London, within throwing distance of Waterloo station over the road."
• "It's in an ideal location in front of Waterloo Station."
• "Next to Waterloo station and near to the Royal Festival Hall, it is great for a bite to eat before a train or a show."
• "Nice and close to Waterloo station making it a very convenient location for a meet-up with friends."
• "Great location near Waterloo station."
• "Great location next to Waterloo, everything nearby makes the evening super easy."
• "Quite good location. Right next to Waterloo station."

Cons:

• "I thought it was very expensive, perhaps due to its proximity to Waterloo station."
• "Especially since it is pretty pricey!"
• "Very expensive for what you got."
• "This place is really expensive comparing to the quality of the food."
• "While very nice, the price is commiserate £193 for four steaks, and two mixed drinks."
• "£30 for a steak half the size of a woman's fist & a few chips does not a meal make!"
• "A bit expensive and expect a service charge of 12.5% which is added to the bill."

Service

Pros:

• "Our waiter Patrick accommodated us so, so well after I had originally ordered a meal and didn’t eat it."
• "Staff friendly and efficient."
• "Patrick is definitely a great asset to your team and made our visit that much better."
• "After speaking to the staff who were extremely friendly we decided to stay until they closed."
• "All of the staff were friendly helpful and knowledgeable about the various dishes and options available."
• "The service provided by the staff was top notch."
• "The staff were super friendly especially our waiter Patrick."

Cons:

• "However, the service was slow and we weren't attended to as frequently as we would have liked."
• "Poor service.....kept having to get waiters attention."
• "The staff's attitude was negative quickly to dismiss rigid careless and above all ignorant to disabilities and very inconsiderate."
• "Be aware, gratitude is included in the meal, making staff to be more arrogant and selectively indifferent towards customers."
• "Security staff were pretty unpleasant - no hi or welcome just a 'you eating ?'"
• "The service was rather cool as well, and lacked a friendly ambience."
• "Service was very slow. Our table seemed to be getting ignored and only got noticed when i had to keep grabbing the waiters attention."

Food Quality

Pros:

• "The food was outstanding and great prices!"
• "I really enjoyed my beef burger."
• "The chocolate fondant was perfectly made and the sorbet was tasteful."
• "The food was well done and very tasty."
• "The steak was cooked to perfection."
• "The food was amazing!!! 😍😍 I liked the taste of the goat cheese so much!"
• "The steak (flat iron, medium-rare, pictured) was one of the best I had: pink and juicy inside, nicely grilled on the outside, no hard or chewy bits."

Cons:

• "Steaks were bland and not cooked to temp."
• "The steak was completely flavorless other than the slight hint of cigarette they cooked it over."
• "Steak didn’t have much taste and was very thin."
• "The food is not good, cold and not tasty."
• "The rump steak from steak and frites was very tough and chewy."
• "For the dessert, the Hot Apple and Cinnamon pie was tasteless, with NO CINNAMON and the texture was a dense puree."
• "The food is terrible, low quality, and overpriced."

Ambience

Pros:

• "The atmosphere was great even for a solo diner."
• "The atmosphere is London Underground, it’s situated -under the arches- so you have the massive curved brick ceiling."
• "The bar area looks fantastic, and the seating areas are comfortable."
• "Inside is really modern with red leather booths and a some smaller tables as well."
• "The atmosphere was great, nice decor and music an appropriate level."
• "The atmosphere is relax and very chill."
• "The atmosphere was bustling, had a hood vibe."

Cons:

• "The restaurant interior is okay."
• "We felt belittled and degraded as there was other diners watching, we felt judged beyond belief."
• "The toilets weren’t that clean, but it was fine."
• "Only problem was that the music was pretty loud."
• "Asked to move table as the music was extremely loud and our table was located close to the speaker but was refused."
• "It’s a lot more spacious inside than we thought and the atmosphere of an evening is brilliant."
• "If it were only one or two issues, wouldn’t negatively review but it was pretty much unpleasant across the board."