McDonald's Reviews Summary

Service

Pros:

• "The staff are nicer than perhaps you would expect and the service is prompt."
• "Service is okay. But please get some security late at night."
• "Only a couple of staff managing the front, however, highly professional and friendly."
• "Opted for table service and the food was delivered to the correct table in a timely manner."
• "Staff were ok. Quick service but was there late at night."
• "The staff were polite and helpful."
• "Today's delivery driver, extremely polite as well as friendly."

Cons:

• "This place is useless. You wait forever for your food then it's cold and the order is usually wrong."
• "Worst customer service ever! I had to wait 15 minutes after ordering food, till someone notice that I'm still there."
• "Unbelievably terrible customer service."
• "The staff are either moronic or simply couldn't care less."
• "Horrible experience, visited on 05/07/17, in the evening, staff were not organised, arguing amongst themselves about mistakes made."
• "Terribly slow McDonald’s with poor customer service."
• "Awful. Staff was rude and inattentive and very very slow."

Food Quality

Pros:

• "The Burgers I must admit Were Well presented"
• "The food here is nice and fresh and normally always on point."
• "Food overall was nice."
• "Their great-tasting food always makes me happy & satisfied."
• "The burger was fresh and identical to every other time I've had that burger in the past. Delicious."
• "The food quality is up to the McDonald's standard."
• "Lovely asian waiter called Sanchez took care of my big tasty, it was served in nice box and had ample sauce on it as well as being grilled to perfection."

Cons:

• "The food is bad."
• "Never again... Mare street branch has really let mcds down... You always feel sick after."
• "in general the food is older than normal, always stale and a bit cold."
• "Absolutely disgusting stale cold food. Bacon Mcchicken had no bacon, everything was terrible tasting."
• "Burgers just cold and definitely not fresh! Fries was horrible, mixed with old and uncooked plus completely cold and tasteless."
• "Sometimes the food can be cold or dry."
• "Never order from here again ordered a double bacon and egg muffin meal .8am was stone cold like it had been in the fridge all night."

Order Accuracy

Pros:

• "Service is quick and everything tastes as it should."
• "The touch screen is such a good idea, when there's no queue for it."
• "If you're familiar with McDonald's you know what to expect and can guarantee you'll get it."

Cons:

• "Not once these lot got the meal right."
• "They have managed to take the fast out of 'fast food' with their new computer ordering system."
• "never arrived had to collect it and not even an apology was given ..RUDE."
• "The hackney McDonald’s forgot my Burger and chips from my Big Mac meal."
• "TAKES 3 TIMES AS LONG AND TOTALLY STUFFED UP ORDERS."
• "New ordering system... TOTALLY STUFFED UP ORDERS.. burgers without meat and correct filling."
• "VERY rarely they get the order right, if not at all."

Atmosphere & Cleanliness

Pros:

• "Was nice and clean and there wasn't a queue to use the self-service kiosks."
• "This branch has a lot of indoor seating which is clean throughout."
• "This place is really nicely been refurbished because young lads here it's always messy n not family friendly."
• "This McD's is very light, clean and the new decor of greeny-brown and yellow try's to sway your opinion and give the franchise a healthier appeal."

Cons:

• "Not a relaxing place to eat. A lot of the seating area on the ground floor has been removed and the dining area on the first floor is only opened for a limited time."
• "The place is too noisy, typically consisting of loud teenagers misbehaving."
• "Whenever I have been in there, an atmosphere of menace hangs in the air."
• "The lights in half the store were out, the ceiling leaking in several places, the food ordering system broken, and the store smelt like kitty litter."
• "Cleanliness is appalling, you practically have to clean your own tables, fast food isn't necessarily fast."
• "Also proper dirty and disgusting state of the toilet, do you guys not do toilet checks?"
• "Toilets are always filthy and/ or broken and not cleaned regularly."

Management & Staff

Pros:

• "Excellent option if you are going to watch a show at Oslo but cannot be bothered with the service there."
• "White woman with glasses working outside and mopping was incredibly friendly and helpful."
• "The staff here work so hard, the cleaning ladies are so sweet and friendly and work so so so hard, never had a bad experience and I’ve lived here all my life."

Cons:

• "Manager is always eating and not managing properly, she's lazy, always rude to customers and deliveroo drivers."
• "bad attitudes from ALL staff.. including Management when complaining."
• "Someone in a manager position should NOT be speaking so foul or in such a way to abuse that power."
• "This is the worst customer service experience i had what happened to McDonald's what happen to the fast service the friendly staff."
• "Management have to do something about those who are not customer but just roaming and chilling in there in groups and making trouble."
• "Managers have no sense of leadership."
• "Poor customer service, especially from a staff member called Kiran, kiosk order was already a problem when there was no paper but you made me look like I was lying about my order."