McDonald's Reviews Summary

Food Quality

Pros:

• "The food is tasty so I suspect, if there aren't already, that we will see more McDonald's restaurants in London in the coming years."
• "The food was hot and tasted great - particularly this outlet because don't always get home food, even though its cook to order."
• "It is one of the busy McDonald’s I get fresh food always."
• "Food is warm and of the right portion every time."
• "They will gladly give you a FRESH Big Mac or Cheeseburger etc."
• "The fries are COOKED unlike the bendy undercooked slop you get in most other McD's."
• "Surprisingly quick and hot."

Cons:

• "The fries tasted of old oil & the Chicken wraps weird."
• "I had no idea there was a vegetarian burger here, and was so excited to give it a shot but it tasted like fried cardboard."
• "Melted watery banana milkshake that tasted like cleaning products had to throw it away."
• "Food is always cold - and burgers and fries are ALWAYS served cold."
• "The burger was like shoe leather and the fries tasted grease like the were cooked in stale oil."
• "The Mc chicken had a strange taste and fries were squishy."
• "Burger patties I always dry and cold as are the fries with the added smell and taste of old oil."

Service

Pros:

• "Staff are very friendly and welcoming."
• "Great service like most mcds."
• "Nice customer service."
• "Service is efficient and the restaurant is kept relatively clean."
• "When it goes wrong, they are quick to make a public apology loud and proud for all to hear."
• "Very pleased with deliveries from Mcdonalds Bethnal Green as they never forget items even the sauces and customisation of burgers."
• "The queuing process was straightforward and the ordering system elegant without speaking to a single soul."

Cons:

• "Always terrible service. On so many occasions, I'm left having to chase my order."
• "The lady on the counter couldn’t understand what I was saying."
• "Manager ended doing the job of everyone else..someone needs to manage and train the staff on this shift."
• "Staff extremely harassed by various supervisors and managers who shout in the background."
• "Although the food is acceptable, I hardly care as every time I visit here, the service has been exceptionally slow."
• "Walked in at just gone 10pm, staff were busy chatting and not concentrating."
• "Service was very poor, waited more than 15 minutes for filet meal."

Cleanliness & Maintenance

Pros:

• "Toilets are pretty clean."
• "There is sanitizer hand wash in store."
• "The restaurant was clean."
• "Clean and spacious."
• "Seems like a clean and hygenic atmosphere."
• "The restaurant was clean, the staff friendly."
• "Social distancing measures are strictly in place and all employees are wearing PPE."

Cons:

• "No receipt at the screen counter and broken TV with the order numbers."
• "Any more plastic and you'd be in the 1960's."
• "Woman is rude and shouts at drivers."
• "Cycles were inside store which could be dangerous as there were many kids inside."
• "This restaurant also hosts one of the most dingy toilet's in the UK and is unusable normally because of the stench of urine and unflushed poo."
• "Absolutely disgustingly dirty toilets, blood spatter all over walls and floors, these toilets haven't been cleaned for a long time."
• "I witnessed staff member mopping the kitchen bit with loo mop red is only for loo blue mop should be used in kitchen."

Order Accuracy & Efficiency

Pros:

• "The new ordering system, via the big tablets, is much better."
• "They got my order right."
• "When they run out of sauce, they BUY more locally."
• "its all preordered on a machine that wouldn't look out of place on the star ship enterprise."
• "The automated order screens are permanently unable to produce receipts."
• "There is also electronic monitor system for customers to order like self service."
• "When you have a receipt that has two £1.99 vouchers on the back, the staff tear it in HALF and therefore you can use it twice."

Cons:

• "Large order made (£22.50) for Granddaughters 6th Birthday. When I got home we found that instead of getting a Chicken McNugget kids meal, the meal had cheese nuggets."
• "My order then come and there was 3 items wrong."
• "Forgot my nuggets, cheeseburger was a shambles, always forgetting sauce or giving wrong ones."
• "We ordered big mc stating NO cheese, NO lettuce, we received it with both."
• "Food was standard but tablets you use to order didn't have printer paper in and the utensil area with straws and tissue."
• "Ordered take-away. When arriving home I see I am missing my big mac."
• "This is a second time they forget to include chips in a meal!"