McDonald's Reviews Summary

Service

Pros:

• "The service was quick and most of the times the self ordering machines were available."
• "Love me some McDonalds, the service is really quick and I hate to use the ordering machine, so i like they always have someone on the till."
• "We ordered and it arrived within 5 minutes."
• "Great burger restaurant, quick service."
• "Food was good, restaurant was very clean, and the service was quick and efficient even though it was busy."
• "Nice outlet. Was at this place around school closing time and the security man on duty doing so much to keep everyone safe, especially students."
• "Needed food in a hurry and despite being very very busy I had it in less than 3 mins."

Cons:

• "Rude staff especially to couriers."
• "Staff often looks like they don't enjoy their job."
• "Really really bad service, the order machine have some problem, so my number didn't show up."
• "Staff have been so rude with me all day today as a courier."
• "Service is very slow, even at non-busy times, in the middle of the week, when you can wait 20 minutes, simply for a burger and a cup of tea."
• "Service was quite slow today and staff seemed bit on edge."
• "Very bad service it’s seems that is not enough staff one on a cash desk ather kind of do not know what to do."

Cleanliness

Pros:

• "Absolutely spotless and tidy when I visited."
• "Clean toilet."
• "Absolutely spotless and tidy when I visited all the food was completely fresh cooked tasted amazing and even had table service k was very very impressed!"
• "The cleanliness of the restaurant was impressive, and the food quality met my expectations."
• "Overall tidy, well managed and cheerful staff."
• "Nice and sophisticated Mcdonald. Clean, no mess around and very quick dealing with your order."
• "The place itself is nice and inviting and the food is great."

Cons:

• "Fast service and they also had an automated service but the tables are not cleaned and the floor under the tables even has spillage and ketchup which no one seemed concerned with cleaning it up."
• "Female toilets need to be handled better. The hygiene is terrible."
• "Haven't been in here for years and know why. It's very dirty."
• "Disgusting toilets blocked."
• "The customer toilet is filthy and a public health hazard."
• "The eating area is often dirty and is not cleaned for many hours."
• "The worst one in London. Full of homeless people (who don't buy food or drink and just use it to doss/sleep in the corner) and really loud and obnoxious teenage gangs."

Food Quality

Pros:

• "Despite all of this, my love for McDonald’s will forever be an unbreakable bond and you pulled out all the stops with the filet o’ fish, the chicken nuggets and to top it off the chicken selects which were absolutely astonishing."
• "Food was very good as usual and price stayed the same ish even with inflation."
• "They prepare the food so well and give great customer service."
• "Food and coffee is hot 🔥 for a change."
• "The food was also quite good."
• "My friend recommended this place to me and i was not disappointed. The 'quarter pounder' was particularly fine."
• "Have been there with the kid and we ordered lots of food (: everything was fresh and very well made even the costume orders as well! Guys and girls (all) were so nice and helpful. Thank you 🙏."