Peoples Ford Prescot Reviews Summary

Customer Service

Pros:

• "Marvin was very helpful and friendly and managed to get the best deal to swap my car."
• "Jack had a brilliant personality and seemed to really enjoy the job and was a genuine guy unlike some car sales people I have dealt with in past."
• "Adrian Stanley's customer service skills are second to none."
• "Excellent service from Marvin."
• "Ray Todd went above and beyond what could be reasonably expected during these difficult times."
• "Gemma provided us with an excellent customer service (she deserves a promotion)."
• "Received brilliant customer service from Marvin."

Cons:

• "I am appalled by the lack of customer service and would not recommend peoples again to anyone."
• "There was no apology at all from the service manager."
• "The salesman wanted myself to perform an illegal maneuver."
• "The service manager has tried to use the good customer service initially to gain my trust to make it easier to rip me off."
• "Another salesman came over and asked in a sarcastic tone 'do you want me to get you a colouring book'."
• "The 160 point inspection is their selling angle and it's a joke."
• "On telling the salesman the car was not for me, he then proceeded to give reasons why I should buy the car."

Sales Experience

Pros:

• "Marvin has been brilliant from our first visit. No pressure for sale just good realistic advice."
• "This is my second vehicle with Andy and it won’t be my last."
• "Andy... is very informative and professional. He is not a pushy salesman."
• "Best purchase experience I’ve had and I’ve bought 5 cars from new previously."
• "Fantastic Service will only Buy from Andy Again!"
• "Marvin is just Brilliant, he always goes that extra mile."
• "Would highly recommend coming here when looking for a new car."

Cons:

• "I would highly recommend NOT! using their services unless you want to be pressured into a purchase."
• "Even when it was made perfectly clear that I did not want to make a purchase on the day the salesman kept questioning 'why?'."
• "The salesman then proceeded to spend 30-45 minutes trying to hard sell me a car."
• "Started off well until I paid! Found some issues and then they showed their true colours."
• "After going to other dealerships and feeling pressured and followed..."
• "Went recently to look at two Ford Focus at Prescot Ford... Can they not clean the car before potential buyers arrive."
• "I was looking to get a new car, but was dreading the whole process of looking around different car dealerships."

Product Satisfaction

Pros:

• "I absolutely love my new car and can’t recommend Peoples Ford Prescot enough."
• "I am absolutely in love with my car!!!"
• "Ford Fiesta is a great car but this particular model that Marvin got hold of was much more than I expected."
• "I'm over the moon with my car & the service provided, I would definitely recommend them."
• "I absolutely love my new Kuga ST Line X edition. It's massively improved from the previous model."
• "And the car itself, it is amazing and has everything we need, we are very pleased with it."
• "I am absolutely thrilled with my new car."

Cons:

• "The inside of these 69 plate Focus cars was disgusting."
• "I felt I had no choice but to pay the money."
• "Make sure you take time to fully look at everything."
• "I’ve never met anyone as passionate about their job, he could answer every question I had honestly."
• "He then pestered myself to let him drive the car on the same route."
• "I cannot thank the excellent service afforded by staff from Fords of Prescot who went above and beyond today."
• "Their aftercare is superb and should any follow up work be required they are very efficient and prompt."