Address: Aldwarke Rd, Parkgate, Rotherham S62 6BY, United Kingdom
Phone: +441709710500
Rating: 4.2
based on 237 reviews.
Customer Service
Pros:
"A big thank you to all the staff for the warranty work on my fiesta recently. Very professional and efficient got my car back on the day promised."
"The Doncaster branch (Tracy and Amy were helpful and amazing and so was Ben at Rotherham."
"Lovely Staff very helpful and pleasant especially Sabrina ..No pushy selling and a pleasure to feel at ease while choosing a car .."
"staff were very helpful and friendly, explained things clearly and didn't hide behind any small print."
"Great service very pleased with my car will Deffo go back highly recommended."
"Thank you Jack for listening to me and helping find the right brand new car for me- it was stress free and went through without a hitch - Iām delighted with my new focus active - would highly recommend"
"staff are very good, helpful and friendly"
Cons:
"Worst of all, Martin, the man we saw when we asked to see the manager, asserted that it is acceptable practice for hand brakes not to be checked following disc and pad changes!"
"Very worst service ever, please try to avoid it at any cost."
"Felt cheated, salesman wasn't that interested, there were hidden costs."
"It is absolute rubbish customer service."
"Truly abysmal, unbelievable that they would leave me sat there for so long and didn't even start the job."
"The worst company to deal with."
"Terrible customer service."
Vehicle Service and Warranty
Pros:
"i have my car serviced and mot'd here every year since buying it here."
"the work is of high quality and they pick up my car from home and return it when ready so fuss free."
"Great experience selling my vehicle here."
Cons:
"Our car was returned after a brake disc and pad replacement at all four corners without a hand brake check."
"Bought a jaguar 3 week's ago took out a two year warranty at a cost of Ā£500 the car broke down and I informed the dealership who flatley refused to come to the car despite being only 3 miles away."
"I am getting squeaking noise from my brakes - I dont know where it is occurring, First back in May, they didnt even had a test drive and applied grease in the rear ones but sounds is actually coming from front."
"They then put it back together without wiring the lights back up."
"I had my car picked up for an health check which they did. But when my car came back it was filthy inside where someone had had there dirty boots on and left it plus my vauxhall badge had been busted off."
Dealership Experience
Pros:
"Fantastic service ššššš"
Cons:
"Went to view a E class Mercedes. After a good look around the car lot couldn't find it."
"Got a valuation for my car online then it told me to book an appointment so I did when I got there a salesman told me there was nobody in to value my car it was a 1hour round trip which I didn't need as I have just lost a family member"
"Having not experienced the inside of an ecosport, I asked if one could be unlocked. The salesman went into managers office never to return."
"After travelling nearly an hour from home, were made to wait 45 minutes to see a car despite having made an appointment in advance."
"Never again at this dealer."
"I will not be buying from this dealership."
"Worst experience of a dealership. Total lack of customer service when i called ahead to pick up car."
Professionalism and Staff Attitude
Pros:
"But Martin, the manager I believe requires further training regarding his levels of customer service)"
Cons:
"He was questioning who I was, that he wasn't arguing and that he didn't have to provide one."
"Incredibly unprofessional."
"We called in last week to get information on motorbillity car. The bloke I spoke to was not helpful at all in fact quite arrogant."
Customer Follow-Up and Promises
Pros:
Cons:
"don't use them once they av your money that's when the customer service ENDS"
"We bought a car from here and me and my mum was promised 50.00 cash back but it would be sent in a cheque.we have rung a number of time to enquire and was told it be sent out this as been on going since 27 April."