"Never felt like i was being pushed, was able to test drive on the day."
"Excellent experience purchasing my new car."
"Purchased a factory build Ford Focus ST from Hendy Ford, via Harry Beardsley who was exceptional in advice and aid with this process."
"Great experience! Its not every day I get to buy a new car."
Cons:
"Worst customer service, we purchased 3 trucks from Hendy."
"Once again awful service. I've purchased approx. 8 cars new from Hendy over the years but now I will be going else where."
"Loved this garage a few years ago, I felt valued, listened to and that I was in very safe hands. Recently, however things have altered."
"I had a very bad experience here... The car had rust on it and a misaligned bumper."
"Oh my what can i say. The worst experience ever had with a dealership."
"I originally called into another Ford showroom but was ignored, in fact this happened on 2 visits."
"Visited Hendy Ford Eastleigh to look at a used car I had seen on their website. I received quite a cold and disrespectful 'welcome'."
Customer Service
Pros:
"Great service for my car and from the staff."
"Matt Sayer, despite several challenges not of his making, kept us fully informed at every stage, of the progress of my car."
"Great customer service. MOT and Service done whilst I was at work, got a discounted rate on parts, they gave me a lift to the office and I came back to find my car washed inside and out."
"Eric was a very pleasant gentlemen. He went out of his way to please us."
"The dealership get a 5 star rating for everything they did and I would recommend them to anyone."
"The only place to buy a Ford. The service is excellent and, unlike with other dealerships, we have never felt misled, ignored or overcharged."
"Thanks James Masters for a excellent service, quickest turn around ive ever had in getting into my new car."
Cons:
"Items in amber on the service sheet and they never called to see if I would like them rectified."
"Booked a while you wait service with Hendy performance. On arrival told that was not possible for my Mach-e."
"David was very good looked after me. After a few days found faults with it. Took it back and the service I received from the service department was shocking."
"I dropped the car off nice and early and found the service desk couldn’t really be bothered."
"The earliest available date for a service and checking an engine warning light was over 3 weeks."
"Customer service at hendy Eastleigh is not great."
"Great at face to face but do not return calls, and will deny that voice messages have been left when they definitely were!"
Vehicle Quality
Pros:
"New and used Ford cars."
"New Ford Ranger under warranty broke down on 16 SEPT 2016 and was booked in for the work on 29 Sept. the problem was the clutch slave cylinder."
"Great at face to face but do not return calls, and will deny that voice messages have been left when they definitely were!"
"Got my new Mustang MacE and was a little confused about electric cars until I had a lesson from the amazing Chloe Barry the Product Genius."
"All round excellent experience. Honest advice based on my needs rather than selling the highest spec to me to make the biggest commission."
"Great service recieved by Ben, Was able to match us to our dream car to suit all of our needs."
"The service and attention to detail was excellent, we were kept informed where our new car was in its journey from manufacture to delivery."
Cons:
"They sold me a Ford Focus Vignale, which was on finance, and without service, and at the time of purchase, Jason was telling me a bunch of lies."
"I had a very bad experience here... The car had rust on it and a misaligned bumper."
"Unfortunately I bought a brand new transit custom from this branch. Back 3 times for faulty injectors."
"Poor vehicle knowledge & poor customer service."
"Also needed an alarm sensor replaced under warranty, after 3 times of them having my car still not changed because they have either forgotten or ordered the wrong part."
"Car was not ready, car parking was terrible with staff parking a vehicle in the disabled bay preventing disabled drivers from using it."
"1 yr old Puma St started having battery issues. Not charging so never know if the car will start or not."