Address: 258 Manchester Rd, West Timperley, Timperley, Altrincham WA14 5LZ, United Kingdom
Phone: +441619290365
Rating: 4.1
based on 364 reviews.
Customer Service
Pros:
"Ed’s customer service is amazing and he always goes above and beyond."
"Everyone I spoke to at this dealership was pleasant & professional."
"Terence was polite, friendly & professional and I felt we could trust him and Evans Halshaw."
"Iain certainly went above & beyond so i could do the handover on a specific day."
"Shannon Flaherty was very professional and kind."
"Iain Rothwell was very professional and helpful."
"Terence was very approachable and didn't make me feel pushed into making the decision to purchase the car."
Cons:
"Service is abysmal, 6 times I rang, 6 times hung up by service department without even saying a word."
"Complaints raised at Altrincham Evans Halshaw have been met with complete rejection of any willingness to help in resolving the issues or make any contribution."
"They failed my car for windscreen washer, it took them 7 days to fix it and they overcharged me for this."
"What made matters worse was when I would call for updates, the service advisor, Ben walker would speak to me in a very condescending manner."
"Terrible after sales and zero customer care. Please be very wary if buying from this place, ideally avoid altogether."
"Was told the car had not been prepared before I visited. That's not an issue but to find it crash damaged on the forecourt wasn't what I was expecting."
"Went to sell my car to them after doing their online evaluation... and offered me nearly 2 thousand pound less… speechless."
Car Purchase & Delivery
Pros:
"The whole experience was very straightforward, with no 'hard sell'."
"The whole process was so quick too."
"Terence Lee brought it up on his computer and did a thorough search of its history and condition."
"The car looks brand new, scratch all done, Gaz has done a brilliant job again."
"The buying process was very simple - all paperwork is online and the part exchange offer was fair."
"The vehicle was spotless both inside and out, and I was assured I had a money back guarantee, should the car have any problems I wasn’t aware of."
"The car was just as described and ready to go as Terence promised."
Cons:
"Nothing but problems from start to finish. Bought a car from them August 2020 with warranty for 2 years."
"When we got the car home, the coolant warning light was on, and both key fobs were dead, and we struggled all weekend trying to lock and unlock the car."
"I am now editing my review, because I am still waiting for the car's checklist to show that all was working."
"Absolute crooks! Bought a car off these vile people for my sons 18th. A few months later and not been driven that much and needs over £2000.00 spent on it."
"Avoid at all costs! Bought a Fiesta for my sons 18th just over 7 months ago that has cost us in excess of £2,000 to bring up to a working and safe condition."
"Local FORD dealer (not any garage) has advised that this was as a result of the service done by Evan Halshaw (overtightened oil filter failed)."
"Was helpful until money handed over, 8 months went by and I developed an oil leak, now they're refusing to own up any sort of responsibility."
Staff Professionalism
Pros:
"Mat, Ste and Adam were all very professional and helpful, I even got given a courtesy car even though they were very busy."
"Iain Rothwell was great to deal with from our first inquiry up to and including the purchasing of our son's first car."
"Iain was patient, informative, not pushy and gave regular progress updates at every stage."
"Iain kept me well informed and updated throughout the process of part exchanging cars."
"Terence dealt with the sale and delivery in a professional and friendly manner."
"Stephen took the time to go over all of the finances with me, as well as the features of the car."
"Iain Rothwell of used car sales his customer service is second to none."
Cons:
"No cons mentioned regarding staff professionalism."