Genting Hotel Reviews Summary

Room Quality

Pros:

• "Rooms are always clean and well presented and there are so many different options to choose from."
• "The room was clean, modern and presented to a high standard."
• "Rooms come with a coffee machine and a selection of coffees and teas."
• "Rooms are spacious and super clean."
• "There is a walk-in shower in the room, large comfy bed, tv and mini-fridge."
• "The room was clean and elegant and very spacious."
• "The rooms are of superior quality including a nice large walk in shower."

Cons:

• "Room toilet facilities basic, no soft close seat, no brush, no safety handles for shower/bath."
• "The only problem is you may have a limited view with certain rooms."
• "Furniture and finishing of the rooms lacked a quality feel IMO."
• "The rooms are clean beds are comfortable."
• "Not quite to the level I expected, room service didn't remember everything first time, wifi is patchy and the zipper beds not as comfy as they could be."
• "The room was nicely presented, bathroom was lovely."
• "The rooms are large and well appointed."

Staff and Service

Pros:

• "The staff were all friendly and helpful, nothing was too much trouble."
• "Hotel reception staff were very pleasant and we arranged bag drop off and collection no problem on the last day."
• "I got checked in by Amelia, she was very pleasant and helped with any questions I had."
• "Staff at check-in were amazing."
• "Staff are polite, helpful, and well presented, which is always a bonus."
• "The man at the parking gate was very friendly and deserves a special mention, top bloke."
• "All the staff brilliant. And local."

Cons:

• "They not helpful and very unprofessional."
• "World bar was ok, but very busy later on with long wait to be served."
• "The spa staff was busy and unhelpful."
• "Very poor customer service and communication with check-in."
• "The customer service was terrible, very rude stuff."
• "Guy on reception had a very bad attitude and didn’t call me when room was ready as promised."
• "Their customer service needs a lot of work."

Value for Money

Pros:

• "Excellent hotel for what you pay for its great value for money."
• "An amazing hotel very close to airport only 6£ with uber and plenty around."
• "Overall one of my favourite hotels to stay at."
• "Great hotel, super friendly staff... rooms spotless and so so quiet especially considering you're inside a shopping mall."
• "A beautiful hotel with so much to offer within walking distance."
• "The hotel room was large and tastfully decorated."
• "The Spa is really good with facilities including swimming pool, sauna, steam room, gym and an outdoor terrace jacuzzi."

Cons:

• "£18 per person breakfast is ridiculous!"
• "High price and I’d expect high quality. Fairly disappointing."
• "Flashy looking hotel with little substance, on closer inspection it feels cheap."
• "As for charging for dressing gown and slippers to go to extremely busy spa is a joke!"
• "Very disappointed there was no availability to book the pool and spa."
• "In summary, I would say Genting Hotel wants to be a luxury destination but it really is not."
• "You have to pay £20 to keep your car parked overnight which is ridiculous as you're paying £200-300 pounds to stay at the resort when it should be included."

Food and Dining

Pros:

• "Breakfast and room service provided by Sky by the water restaurant, food was delicious and service was great."
• "Only had Breakfast once as part of the package. Plenty of tables and servers and the food was excellent."
• "And the food was excellent. Lots to choose from."
• "Breakfast is served on a lovely rooftop terrace managed by an highly professional staff."
• "The complimentary stocked mini bar was a great treat (especially the prosecco)."
• "Breakfast in the morning was fantastic, great food and lots of choice."
• "The sky by the water restaurant and bar is a great place to eat too."

Cons:

• "Wasn’t a very great sleep either, pillows were incredibly uncomfortable and woke up with terrible neck pain the next morning."
• "Coffee was very weak and unenjoyable."
• "Breakfast wasn't the best."
• "The buffet breakfast was average and we never received our hot drinks that we ordered when we were seated."
• "The salmon was burnt to within an inch of it's life - chef claimed it was a glaze :("
• "Hotel is amazing place to stay but unfortunately the food curletion is very poor around the complex."
• "Chargrilled chicken was just charred."