Hog's Back Hotel and Spa - Surya Hotels Reviews Summary

Hotel Facilities

Pros:

• "Really lovely place to stay, great food, friendly staff."
• "The leasure facilities are very nice, was enjoyed in the evening."
• "Great hotel, especially if you get a good package deal as we did with dinner and afternoon tea."
• "Experienced the spa facilities, clean, warm and relaxing."
• "The Spa facilities were very good and we spent the larger part of one day enjoying them."
• "Spa break was fabulous with access to lovely pool, jacuzzi, steam room and sauna."
• "The pool area was in good condition and staff member very helpful and friendly."

Cons:

• "The pool area was unsupervised and we could not use the jacuzzi."
• "The swimming pool, jacuzzi, steam room and sauna were all over run with children."
• "Spa facilities laughably small."
• "The swimming pool was cool. The spa warm, the steam room broken and the sauna had empty bottles and a dirty towel."
• "Area around the pool had trip hazards and unrepaired grills and tiles."
• "The hunters chicken had a tomato sauce instead of bbq."
• "The spa facilities was adequate although the pool is fairly small and had some screaming kids jumping in and out and the floor wasn't very clean at all."

Room Quality

Pros:

• "Brand new spotless hotel room with all mod cons, excellent shower with plenty of hot water."
• "The king-sized bed was comfortable and firm I slept like a baby."
• "The room was spacious."
• "Rooms are clean and basic."
• "The rooms are not that big, but very cosy and warm."
• "The room was lovely, very clean, tidy and comfortable."
• "Our room was spotless and very comfortable."

Cons:

• "The rooms are very average, some of the furniture, particularly the toilet, looked a bit dated."
• "The room was not clean, bedding and bathroom etc fine but extremely dusty."
• "Room was cold, No bath, just shower head with no pressure, no hairdryer."
• "The rooms are lovely decorated but really warm, could do with aircon."
• "The room was absolutely beautiful, we had the room at the top and would recommend this room to anyone looking to stay here."
• "Food well below average, room not clean hairs in the bed and shower."
• "The room was satisfactory it had no air conditioning just the fun and the room was very very hot especially at night."

Customer Service

Pros:

• "Our last morning breakfast time was coordinated by a very experienced and customer focused member of management, it was wonderful."
• "Night reception lady was also very courteous."
• "Staff serving breakfast were particularly polite and helpful, making it a really relaxing start to the day."
• "Friendly and very helpful staff."
• "The staff were very attentive, polite and very helpful."
• "All the staff we spoke to were friendly, helpful & professional, especially Mona on reception."
• "The front of house staff and restaurant team were all really friendly and welcoming."

Cons:

• "Only seem to be interested in guests for the spa or wedding's, Business guest bottom of the pile."
• "The young staff at the Spa reception were rude."
• "I did raise a couple of issues with a waitress who relayed the message to the manager, but he decided not to speak to us."
• "The hotel room, was hot and stuffy."
• "He gave a patronising, passive aggressive excuse for a response."
• "The staff require a lot of training and a new back of house team is required in our opinion."
• "The staff was very rude and unkind not very helpful."

Parking and Accessibility

Pros:

• "Very pleasant hotel. Nicely laid out and a great location."
• "The Hog's Back Hotel was excellent, from the time we parked the car and seeing the sign that said 'free parking permit inside'."
• "Explained about registering my car for free parking to ensure I did not incur a fine."
• "Parking was free."
• "This hotel is well located between Guildford (6 miles) & Farnham (4 miles)."
• "Availability of leisure centre and large site with green space to chill and relax."
• "Rooms spacious and clean."

Cons:

• "After 2 weeks we got a demand letter from a company called Civil Enforcement Ltd, saying we owe them £60 for parking in their car park."
• "The hotel parking is a disgrace."
• "Do not use this Tesla Supercharger unless you would like a PCN."
• "This hotel is issuing fraudulent parking charges through a civil enforcement agency for charging your Tesla at the superchargers next to the hotel."
• "Now got a fine for parking! Some one needs to get their act together."
• "Not only a terrible hotel experience but now been delivered a parking ticket despite registering our car on arrival."
• "If you stay there expect a PCN (we had 2)because the parking company(Civil Enforcement) will send you one no matter how many times you register your car."