Shorrock motorcycles ltd Reviews Summary

Customer Service

Pros:

• "I would highly recommend Shorrocks for their excellent and personal service."
• "Really friendly staff that are there to help you out with different products available."
• "Pete and Chris were a pleasure to deal with."
• "The dealings I had was excellent, communications were second to none."
• "Staff were awesome. Really helpful, friendly and informative."
• "The team has awesome customer service especially Chris!"
• "Everyone we met was friendly and welcoming, bikers themselves."

Cons:

• "Went in with a view to purchasing a bike (been here a few times and px bikes before) found the sales lad to be ignorant not much get up and go in him."
• "The choice is large, but no one even came to talk, one boy who pretends not to see, sits in front of the computer and answers casually."

Product Quality

Pros:

• "The bike is superb, in excellent condition, performs brilliantly and all keys, documents and service stamps present as advertised."
• "Massive selection of Tyres in stock, which means that usually you don’t need to order them."
• "The bike was accurately described and delivery was swift."
• "The bike I bought is everything it was described to be, it is in great condition and the price was very fair."
• "All the bikes are in mint condition."
• "Bike exceeded our expectations, was well valeted."
• "The bike was EXACTLY as described in perfect condition and with a box full of OE parts."

Cons:

• "Went for my service to be told chain needed replacing, I asked for the best possible replacement due to miles I do. They fitted a 7.99 chain I have had a horrible time with and they refused to help."

Value and Pricing

Pros:

• "Fair price paid for our trade in on trust of our description."
• "On the day discount and online price match are just added bonuses."
• "Agreed a good & fair deal."
• "Got a good deal on bike and was given good discount on all bike gear I bought."
• "They beat the prices of the large online stores too."
• "The price was spot on and the guys were very helpful."
• "Got a stunning deal on a carbon helmet I've never been able to beat since."

Cons:

• "The choice of clothing might not be as good as other 'superstores'."

Shop Experience

Pros:

• "The shop is like The Tardis, (much bigger on the inside) with a large upstairs retail area that's packed with loads of biking gear."
• "If you visit don't forget to go upstairs as there are loads of accessories and bike kit that you cannot see from the windows when you look in."
• "Vast amount of different gear on offer, the best motorcycle shop in Preston by far."
• "As mentioned by other reviews - the upstairs accessories showroom is like a Tardis, full of all the shiny stuff you didn't know you needed!"
• "The accessory shop upstairs has a full range from the cheaper options to the experience but all good quality stuff."
• "Impressive selection of clothes, helmets, boots and gloves and I could spend all day looking at the bikes which take up the whole bottom floor."
• "The shop has a wide range of clothing and accessories as well as a good showroom."

Cons:

• "Won't be visiting again lost a sale on possibly 2 bikes that day."