MCO Bikes, Home of Royal Alloy Wigan, Wigan Kawasaki and Indian Motorcycle Wigan Reviews Summary

Customer Service

Pros:

• "Great friendly service, and the condition of bike I bought stood up to how it was described."
• "soooo, over the phone they are pritty polite even to a person as chatty as me."
• "Excellent customer service from Nigel at MCO Bikes."
• "he helped my father today with a broken visor on his Aarai helmet, he couldn't praise the centre enough with their professional and helpful attitude."
• "The staff are extremely friendly and welcoming."
• "A pleasure to do business with. Excellent communication with the whole team, especially Nigel in sales."
• "The staff are amazing and cannot do enough to help."

Cons:

• "Would give them 0 stars but 1 is the minimum."
• "They don't return calls and seemingly didn't touch the bike at all other than clean it a bit."
• "Spent £9500 last week bike been back in since Tuesday its not right they know it's not right, fob you off with rubbish."
• "Avoid this place when buying a motorbike!!!"
• "AVOID - Angry I have to even give 1 star."
• "Unfortunately not a great experience. After buying a used bike that needed something looking at I found they had little or no interest in resolving my query."
• "Poor Service, NO interest in customer needs."

Product Quality

Pros:

• "Brought a z1000 in 2014! Nice bike but....found out later when having full Akro system put on that my bike was actually a 2013!!"
• "It had been through the work shop before I collected it...opted for some cheaper discs n pads."
• "Recently bought a beautiful screaming eagle cvo vrod, couldn't be happier can't recommend these guys enough."
• "Bike was delivered bang on time driver was friendly and helpful."
• "full service thrown in... nice, then settling on the price he says to me they do have an older bike at the same speck.. just 1000 miles on the clock, intrigued i looked.. questioning his motives i questioned the price.. for 1000 miles i got 1000£ off."
• "We agreed on delivery fees and the bike was delivered safely."
• "The bike is absolutely perfect it’s by far the best second-hand vehicle I have ever purchased in my life rides like new, A1👌🏻."

Cons:

• "When I took the bike to get serviced I got surprised because the filter hasn’t been changed and was looking completely dirty."
• "The bottom right of the radiator is bust (not leaking) the brake fluid front and rear was black."
• "Got home to find the fork seals leaking all over my brake callipers, service light not reset."
• "The tyres was from 2015 a year older than the bike and the rear had an unrepairable puncture."
• "Low coolant in the reservoir. Ignored probably because it’s s pain in the arse to fill so why bother as long as it’s just above the minimum."
• "On delivery was clear a lot more corrosion and blistering chrome bike not in good condition."
• "The 2 year old bike i bought was immaculate except for one mark on the wind shield which Lee didn't hesitate to change for a new one with no charge."

Sales Experience

Pros:

• "Dealt with Tom in used bikes who I found to be straightforward and to the point."
• "Definitely the best salesmen I've ever dealt with."
• "Would definitely recommend buying from here."
• "people who work there very nice very helpful."
• "Lee could not have been more helpful was very welcoming and even polished the bike before I left."
• "Fantastic service throughout the purchase of my new Kawasaki ZZR1400 Performance Sport."
• "Nigel Scott dealt with my enquiry and eventual sale with ease and professionalism."

Cons:

• "Bought a bike from MCO and arranged delivery as not local... Beware photos and phone calls not a substitute for seeing for real."
• "They received stolen money for a motorcycle, when asked to refund it to the victim and it was brought to the attention of the police, upon return of the bike they still refused to."
• "Took it back a week later with timing chain rattle and a seat issue."
• "The salesman I dealt with seemed completely uninterested and basically refused to negotiate on the sale."
• "So sad, we had ridden from Clitheroe to look at Indian motorcycles, out of the three of us two were interested in buying but we felt ignored, unwelcome and it wasn’t the best experience."
• "They offered to buy the bike back (12 days after it was sold) for £2,500 less then they sold it for!"
• "Uninterested dealer. Bought a new bike from them, need work done on it and have an issue and they're not interested."