Address: 1a, Fishwick Park, Mercer St, Preston PR1 4LQ, United Kingdom
Phone: +441772792600
Rating: 4.5
based on 170 reviews.
Customer Service
Pros:
"staff were very helpful."
"Ebrahim was well on it! Was like he heard my question and thought 'time to shine!'"
"VERY helpful and i would highly recommend them."
"The staff are amazing. Great deals and I saved an extra £50 on a hjc flip lid as they price matched."
"A fantastic company to deal with, excellent choice and value, super-fast delivery times, great returns policy but above all, helpful, knowledgeable and friendly sales staff."
"Very patient and knowledgeable staff."
"5 stars for David in sales - the lady in the shop and James who installed the intercom in my lid."
Cons:
"Please watch out for this so-called business bought jacket and trousers did not arrive and did not want to refund me my money until I threatened to report them to the ombudsman."
"Came here last week with the family. Staff were rude and preoccupied."
"Unfortunately for Ghost bikes there are absolutely no customer service skills. or processes in place."
"Awful customer service. Lady on the phone was polite. Bloke was rude and arrogant."
"For such a big company their knowledge and stock is abysmal as they look on google for answers."
"Terrible Service! The wrong item arrived arrived 7 weeks ago. Response was very slow."
"Would not use again. Faulty helmet and sent to them over a week ago and they reckon I have not been in contact complete clowns!!"
Product Quality
Pros:
"Absolutely fantastic shop filled with all sorts of motorbike equipment."
"Very big range of riding gear, leather and tex, I really like the glove display and layout."
"Lovely clean shop with loads of stock."
"They carry a lot of stock so design and size has always been in for what I've wanted."
"Clothing, helmets anything bike, it's all here. Massive range at all price levels."
"They have a fantastic range of good quality products."
"Such a variety of stock for every rider."
Cons:
"Ordered shop sniper helmet and Agrip leather waterproof boots. Got fast delivery. Used the boots for a few months now covered 500 miles on bike and the boots are falling apart."
"False price match."
"Brand new boots leaked like a sieve."
"Awful online service, ordered a helmet that was in stock, day later was emailed that it wasn't in stock."
"Bought some boots that fell to pieces second time wearing them."
"Bought a jacket from these guys over a week ago. I wore the jacket to commute to work and the first sight of rain the red collar leached dye all over my work clothes and dyed my neck bright red."
"Everything I have bought has either ripped within a week or the waterproof gloves let water in."
Store Experience
Pros:
"A must visit Place for bikers, loads of stock with a huge range of budget to high end gear."
"Grab yourself a brew while your phone charges....for free!"
"Huge barrier protected BIKE ONLY parking right out side, plenty of car spaces too if you have to do it the hard way."
"Perfect! Will be purchasing more from them soon!"
"Very friendly place with staff to suit."
"Decent cafe, good hotchocolate that they will make Hot hot 🔥 if you ask."
"The cafe and bike nights are a welcome addition, even has showers if you get wet on the way there!!"
Cons:
"Tried the cafe. Food is ok but no pork. Chilli beef sausages don't really go with a breakfast."
"Ordered a item online only to find three days later the item was out of stock had to open a request with eBay, case for refund."
"the fact they state price promise plus 25% and then pick and choose when to uphold this is absolutely ridiculous."
"Hard work customer service wise.. Would not use again."
"It was dusty and unkept and smelled like rotten raccoon. And to top it off the coffee was cheap and bitter."
"Came from Warrington as their website says that they have a cafe and it's open....it wasn't!"
"Shame the food didn't fast great and gave 4 of us bad guts the following day."