Address: Chester Rd, Northwich, CW8 2HB, United Kingdom
Phone: +441606272530
Rating: 4.6
based on 230 reviews.
Customer Service
Pros:
"Staff could not have been more helpful."
"I was pointed in the direction of Gino, he and his colleagues gave me 20 minutes of the best customer service I have ever had from a store."
"These guys are amazing! Twice in a month they've taken my bike in at short notice and done a 'while you wait' repair."
"Great gang of lads, from the manager to the lads on the shop floor, all very helpful and competitive prices too."
"The two young lads who helped me choose a helmet didn’t rush me and were very knowledgeable."
"Great staff, really helped me with deciding on winter gloves, lots of options and had test handlebars to make sure they feel comfortable."
"Tonnes and tonnes of gear. Really helpful staff."
Cons:
"Really disappointed with the cafe here! Spent £21 on 3 wraps and then asked for some mayonnaise for the dry, plain salad and they wanted to charge 10p per 5g (teeny) sachet."
"Disgusted with j&s had tyre fitted when got home found wrong valve was fitted so called to have it changed they then CHARGED me £ 20.16 to change the valve THEY fitted wrong."
"Asked about other makes and salesman walked away."
"Called and asked for a single sided swing arm paddock stand... Poor poor service."
"Went looking for a helmet and looked at 4 different helmets and NOTHING in an XL which I needed!!! Staff very unhelpful, felt as though you were too much trouble for them to be bothered!"
"Salesman wasn't very helpful asked about rst leathers said my size and was told what was out was out Salesman was not bothered in helping or advising."
"Unwelcoming, rude, and useless help. Counted 6 staff talking between themselves, yet no offer to help."
Store Layout & Stock
Pros:
"A warehouse sized store full of bike gear, loads of choice for every price point."
"Fantastic place great selection off clothing protective gear and other things great cafe next door was joy to visit today and the staff have amazing patience."
"New layout is great."
"Loads of gear to browse and try on. The best selection and largest stick I've seen."
"One of the largest motorcycle clothing and accessory shops I have been to in the UK."
"Well laid out shop with lots of friendly staff simply waiting to help/ advise."
"A Heaven for motorbikers - this is by far and away the biggest motorcycle parts and clothing shop I have ever seen."
Cons:
"Very poor choice of smaller items such as security devices and handlebar mounts and associated accessories."
"Large shop, but badly organised with limited stock of any particular item."
"If you are browsing its great, but if you are looking for a specific item its a bit of a mess with everything mixed in together."
"It felt too much like a jumble sale and not the experience I wanted when looking for clothes that cost ££££."
"The sales rails are too tightly packed which makes it difficult to select stuff; I found it difficult to figure out whether I was looking at gents' or ladies' clothing and it all seems to be quite badly organised."
"Massive stock but of limited range... Couldn't get small gloves for my wife or even waterproofs without pockets/ fly openings."
"Nice place with lots of stock, but the layout sometimes feels like a bit of a Jumble sale."
Pricing & Value
Pros:
"Compared with Amazon I thought that this would be expensive but not so."
"Prices looked competitive."
"All at a reasonable price."
"Good prices very helpful and knowledgeable staff."
"Great prices too."
"Good value for money."
"Found a great value, good quality pair of Frank Thomas jeans."
Cons:
"Can be overpriced on some gear, shop around."
"The shop is expensive (£8.99 for a set of 3 wire brushes that you can get from a pound shop)."
"All the biker gear/accessories are expensive too and the same stuff can be picked up much cheaper elsewhere."
"The place is expensive and generally low quality."
"Prices are high and they concentrate on high end clothing, helmets, gloves and boots."
"Over priced jumble sale...."
"I wanted to purchase a Tom Tom rider premium 550 sat Nav searched online seen it a superbikes online for £349.00 and in j&s Northwich for £399.00 - J&S advertise a “price match” what a joke!"
Additional Facilities
Pros:
"There's also a lovely caffe opposite. And a motorcycle dealer selling new and used bikes."
"To top it off their is a great food place too. Food is faultless. well worth visiting."
"He spent a bloomin fortune but the excellent coffee and homemade cake at the cafe took the sting out slightly!!"
"The café is great too which serves freshly cooked food and cakes. a great meeting place for motorcyclists."
"There's a great little cafe just outside and a nice large car park; a very good selection of lids and plenty of changing cubicles."
"Lovely cafe just across from the store & toilets on site. Large car park."
"On the same premises they have a second hand motorcycle showroom. That they also sell brand new kawersaki,s .And on site sit down cafe with motorcycle training opposite."
Cons:
"Cafe food very poor and eating facilities are grubby."
"Food in the cafe is very average at best not good value for money."
"Looks like business is not too good. I went in on a weekday and there were only a couple of other bikers in the store and only three or four people sitting outside at the café."
"The young girls serving were proper snotty and miserable....not one of them had a smile for anyone....faces like slapped arses the lot of them."
"Been really disappointed by the motorbikes on display today i have to say you have way too much stock, hence, all the bikes are so close together."
"Some of the younger staff in the cafe are miserable and clearly in the wrong job if they can't even raise a smile from their millennial faces."
"Massive stock but of limited range... Grumpy miserable staff either too young to know anything about what they sell or to old to be bothered."