Address: 222 Shirley Rd, Southampton, SO15 3FL, United Kingdom
Phone: +442380224895
Rating: 4.6
based on 165 reviews.
Customer Service
Pros:
"I’ve genuinely never experienced such great customer service."
"During the work, I was contacted with updates."
"Rob updated me continually via email throughout the process."
"The team booked it in quickly and called later in the day to update us with the issue."
"Great customer service - kept me informed throughout."
"Kept me well updated throughout and carried out the work very swiftly."
"Very clear communication with the team there."
Cons:
"RUDE, ARROGANT owner."
"The staff were rude and refused to listen to me."
"I'm sorry to say that my experience wasn't a good one."
"Rude people. Phoned up at 16.30 and made an appointment to come down at 9.30 the following day to see a zzr1400 I was keen to buy. When I arrived it had a sold sign on it."
"I was unimpressed with the service they provided."
"Terrible service. Check all work they say they’ve done and ask for the old parts as they don’t always do what they say they’ve done."
"Overall, I wouldn't buy anything from these guys again or use their services, Gary in particular seems a bit of a snake oil salesman."
Quality of Work
Pros:
"All work was carried out to my complete satisfaction, and I was pleasantly surprised with the costs."
"They got my bike back on the road quickly and at a fair price."
"These guys went above and beyond to help me resolve the problem rather than palm me off with a cheap temporary solution."
"Rob's knowledge of 2 stroke engines is remarkable, and he literally disassembled the engine down to the last bolt...and rebuilt the whole engine."
"Quality work done by real pro's."
"Never had an issue with the work as the guys really know what they're doing."
"The bike has been transformed and I genuinely can’t thank Rob enough."
Cons:
"At this point I cut my losses and removed bike from G7 as I lost all faith and trust in their ability to fix my bike."
"On collecting bike it lasted 4 miles before cutting out on the motorway, presumably a fuelling problem despite carbs being stripped & cleaned."
"Paid 180 for a bike wash essentially. Con men."
"All that seems to have been done was an oil change and filter."
"I paid £260 for them to fix absolutely nothing, I still have the same fault the bike was handed in with."
"Had to get another garage to actually do the job."
"Didn't even get past a phone call. Rang multiple times for a new rear tire too never being called back."
Value for Money
Pros:
"Needed new brake pads didn't have them in stock but they ordered them in they arrived in about an hour and half for me to pick up and they were no dearer than if i bought online."
"Over all a fantastic establishment with friendly knowledgeable staff and fair prices!!"
"Always have fantastic prices for servicing too."
"Got all done with a very reasonable price."
"Their pricing is fair and they always explain what they’ve done with my bike when I collect it, which I really appreciate."
"Completed very quickly and efficiently and at a very reasonable price."
"Price reflects pride in work and the skill level."
Cons:
"30min later got a call trying to sell a new battery for 57£ saying if the bike doesn't start it will be a fail."
"ONLY AFTER YOUR MONEY, no manners or customer service and I WOULD NOT RECOMMEND."
"Its a shame because their boss sounds like a nice person my husband was toll me. I am so disappointed in how this company has charged so much."
"I am so disappointed in how this company has charged so much."
"The skinny man who works there he kept on putting the prices of things up, and just wanted to take as much money as possible from my husband."
"Price was a little high but wouldn't say this was down to mega profit - just costs in life have gone up."
"But the price puts me off so next time I'll look on YouTube an do an oil change my self."
Professionalism
Pros:
"Definitely the local garage to bring you motorbike in Southampton. Thank you guys!"
"Highly recommend anyone looking to get into the world of bikes to go down and speak with them."
"Big thank you to Gary for your hospitality and Rob in particular for all your hard work on my motorcycle."
"The staff in the shop were very helpful, and spent plenty of time, talking about the bike, servicing schedules ect, and answered all the questions I had."
"The gentlemen working at Garage No.7 were very knowledgeable, and were happy to answer all of my questions."
"Rob took the time to explain exactly what was wrong with the Scooter to the young lad and why it had failed the MOT in a manner which was both caring and understanding."
"The guys there were very friendly and professional."