McCrory Hair Reviews Summary

Customer Service

Pros:

• "Upon entering the customer service is second to none and you feel so relaxed."
• "The whole team is friendly which makes for a nice atmosphere while you’re waiting too."
• "Everyone in the salon was so lovely and so friendly."
• "I always receive an excellent, friendly and personal service from very welcoming team."
• "They really do look after you from putting you at ease, refreshments and polite chit chat."
• "I was warmly greeted and immediately offered a drink."
• "The staff work as a team to ensure that every customer is happy."

Cons:

• "Staff sniggering among themselves as I was speaking and then one told me I'd need a consultation."
• "They have no respect to the appointments they give to customers."
• "The main reason I left unhappy was that I think Natasha ran out of time and her next appointment arrived whilst we were still drying my hair."
• "I was very disappointed by the service this time... from the way she actioned she just wanted to get rid of a unhappy customer as fast as possible."
• "I called today and asked the lady if its possible to know the rough price for hair dye. And she said no and I had to book for a consultation... How rude it was!!!"

Styling and Haircut Quality

Pros:

• "She cut my hair dry, curl by curl and it's the best its ever looked!"
• "Vicky listened to me describe what I liked and disliked and what I wanted, and then she gave me a dry haircut that was everything I asked for."
• "Absolutely amazing salon, lovely welcome on arrival and explanation of the process involved in cutting my very coily hair."
• "Kalaya not only did a fabulous cut and style but also gave loads of advice on how to look after my curls."
• "Each time I've went my hair is styled even better than the last...which I didn't think was possible!!"
• "Kayla worked with my curls and now my hair has a shape."
• "Vicky Queen of Curls really does an amazing job!"

Cons:

• "I thought it would look differently I showed some pictures and I knew I would be warmer toned but not to this level it’s extremely yellow and orange I cannot stand it."
• "Mine wasn't checked and now my cut is very noticeably uneven at the bottom."
• "So, my hair is ok. I kind of feel like it's not finished, but it will do."
• "The cut was a bit shorter than I would've liked, but will know for next time."
• "went In with thick wavy hair wanting to go shorter... the curls dropped out within about 2 hours of leaving the salon."
• "But I asked for a trim of my current style and when she combed my hair out dry and cut straight across, asked for some layers to make up for it. Maybe she misunderstood but it's ended up patchy, lopsided and just looks plain weird."
• "Hands down the worst haircut I've ever had... This hairdresser did not know how to handle my hair."

Value and Pricing

Pros:

• "On Fridays they have an offer on a cut and style for £27 which makes them a lot more accessible to students."
• "Prices are very reasonable."
• "The salon is gorgeous and conveniently located and the service is great value."
• "Very reasonably priced too."
• "Prices are reasonable, and there’s no aggressive upselling of products."
• "Pricing is average but great value for money in comparison to the service and quality of the cut."
• "Lovely staff and cant complain about the price, very reasonable."

Cons:

• "I found I had been charged £20 for a bonding treatment and a unidentified £1 fee."
• "I also feel like £55 is super overpriced."
• "Not the cheapest but it's worth it."

Salon Atmosphere and Amenities

Pros:

• "Absolutely amazing salon, lovely welcome on arrival and explanation of the process involved in cutting my very coily hair."
• "This salon is so inclusive and makes you feel so comfortable!!"
• "The salon has specialist curly hair products such as sulfate free shampoo, and Vicky is also aware of methods such as cowashing and no shampoo."
• "Amazing service and lovely salon. Very welcoming to new customers and has a relaxing and friendly atmosphere."
• "The showroom is always clean and has a relaxing ambiance."
• "A very nice hairdressers with wonderful staff and an ever-welcoming atmosphere."
• "The salon is lovely and welcoming."

Cons:

• "The abrupt, arrogant and cliquey vibes just put me right off."
• "With a salon as well-respected as McCrory, I didn't expect to be leaving with damp hair."
• "This is completely not professional and a complete waste of time."

Product Knowledge and Hair Care Advice

Pros:

• "Kalaya not only did a fabulous cut and style but also gave loads of advice on how to look after my curls."
• "Her advice on products, shaping and general hair care was on point."
• "The products Natasha used were genuinely curly girl friendly and my hair looks just as great at home after washing as it did in the salon!"
• "She uses Trepadora products and didn't want to invest in products that wouldn't suit my hair but I've no complaints."
• "He made me feel comfortable enough to ask any questions no matter how silly they sounded to me and he gave me great advice about my hair care routine."
• "I also really appreciate the recommended products to use for my hair type."
• "Vicky is very knowledgeable about curly hair, she understands that it is different for every person, and cuts each curl individually."

Cons:

• "I am very pleased to find a salon which doesn't mislead its customers about the products used and gives genuine advice."
• "I wasn't given the conditioning treatment I was booked in for, practically directed every snip myself... and didn't even get a complete styling at the end."