Arnold Clark Motherwell Motorstore Reviews Summary

Customer Service

Pros:

• "He was incredibly helpful and has a great deal of knowledge and expertise."
• "I received great customer service from Motherwell Motorstore, the whole process was a walk in the park and I left happy with a great deal on my new car."
• "James Mullen who was very helpful took me through the process over the phone due to the covid-19 restrictions."
• "Recently bought my car off Hanzla - excellent service from start to finish."
• "Mark Kyle was my salesman and he was outstanding!"
• "Answered every question promptly, ensured that all current precaution standards were at place- car was sanitised before I've arrived, delivery was safe and quick- everything was ready upon my arrival."
• "Thank you for an exceptional experience."

Cons:

• "Shambolic and unprofessional won’t be buying a service plan or a car from them again."
• "Unlike my previous communications, the product genius who was helping could not have been more unhelpful and standoffish."
• "I felt like all he wanted was to sell the car quickly."
• "We just feel like once we handed over the money for the car, the customer service has not been great."
• "Absolutely stinking behaviour from the two girls in the service department today."
• "Arnold Clark are the definition of terrible Customer Service."
• "I am really not happy with this kind of service. They should check the vehicle thoroughly before delivering it to the end customer and fix all the issue, so customer has not to come again & again to their workshop, which is really wastage of time."

After Sales Support

Pros:

• "Kevin even rescued my sunglasses which I had left behind in the car I part exchanged!"
• "The customer service is awesome, as well as after care service including follow up email and phone calls."
• "Even after the sale was completed we have had advice & help from him."
• "John contacted me to ensure I was happy with everything."
• "Consultant Masood made the part exchange process straight forward & kept us up to speed with the whole process."
• "Even got a lovely courtesy call to make sure all was well."
• "The service here does not stop once you leave with the car."

Cons:

• "Car wasn't serviced upon collection, sounds like a helicopter taking off in the boot (road noise apparently after I gave it back within a week)."
• "Also once I was home I notice the registration bulb wasn't working."
• "We were told that the back tyre had a broken spring and that it was recommended we do not drive it home."
• "We don't feel like we would recommend Arnold Clark to friends and family given our experience."
• "I now have 'service vehicle soon' along with a louder developing 'road noise'.. was advised to call the sales manager by customer service.. 4 days ago he was interviewing and would call me ASAP. Still waiting!!!!"
• "The vehicle was damaged and was asked to take it in so I did then when I collected again today repairs haven’t been done what a let down from them."
• "Just A update on my review we got the service on May and the low oil light came on last Friday its October I checked oil it was low theres no leaks so obviously they didn't change the oil so probably didn't do the filter either I wonder what else they didn't do."

Sales Experience

Pros:

• "Very pleased with the excellent way that Richard Smith and Kevin Muir handled my very recent used car exchange and purchase."
• "Excellent service from your employee Keith Grant, very helpful and informative."
• "We never felt pressured to buy and the wizard who took us on our test drive and gave us a walkthrough of the controls was very knowledgable about the car."
• "Masood was amazing! Right off the bat we had no intention of making any purchase we only wanted a look but we didn’t feel pressured."
• "I won’t hesitate recommending this Arnold Clark and this specific branch to anyone I know looking to purchase a new car."
• "I would like to add that i had a bad experience 14 yrs ago with a branch of Arnold Clark in Glasgow and vowed i would never use them again i have now changed my mind as the have definetly raised there game from years past."
• "The thing that struck me most about dealing with Dario was that there was no pressure at all."

Cons:

• "Because my car is smoking from the bonnet and is clearly been sold a dodgy car."
• "Really disappointed."
• "I would say avoid Arnold Clark to be honest the manager was very pushy with delivery date and now there is an issue and it’s totally unacceptable."
• "Horrible staff. Despite asking them I need assistance none of them accompanied me to help me see what was appropriate for me."
• "Not had a good experience on Motherwell store. The sales manager was rude and not empathetic and just wanted to sell the car."
• "Watch out for the hidden added sales they hide from you."
• "Arnold Clark as a whole is an absolute joke, they lie, steal and do whatever they can to make money at any cost."