Big Dude Clothing Reviews Summary

Customer Service and Returns

Pros:

• "I always get brilliant service from big dude, the deliveries are always earlier than expected and are most times dispatched the same day if I've ordered before 3pm."
• "Can't recommend Big Dude service and clothing too much. Excellent service."
• "My transaction was smooth with no troubles."
• "Excellent service all round. Ordered numerous items and received an e-mail almost immediately from Martin telling me an item was unavailable, and asking did I want a refund or something else."

Cons:

• "and when I emailed them all they keep saying is that I need to return the item and wait for them to process the return and send a replacement."
• "I requested a full refund on the wrong size sent once received they have received back which would include postage as this was their fault they advice I can’t not get a refund on the postage when this is their fault."
• "Refuse to give refund claiming they have to wait for Royal Mail to investigate."
• "Absolutely disgusted 1st time customer, ordered 5 items of which I had to return 3 items due to them being too big. All 3 items were returned in the same packaging. I have only been refunded for one of the items and they are saying that they have checked the warehouse and they haven't received the other items."

Delivery and Shipping

Pros:

• "They arrive quickly and we get quite long use out our clothes."
• "I always get brilliant service from big dude, the deliveries are always earlier than expected and are most times dispatched the same day if I've ordered before 3pm."
• "The items are high quality and long lasting for affordable prices."
• "Their handling and dispatch of orders is extremely efficient with a next/same day turnaround and whilst they promise 48 hour delivery it is usually next day."

Cons:

• "What a terrible way to do business !"
• "Avoid at all costs absolutely shambles of a company . Claim the parcel has been delivered when it hasn't."
• "Received parcel, had a couple of items missing. Contacted them, delayed, delayed, delayed, now been informed its too late rectify."
• "Tried ordering a suit for my friends wedding. Got next day delivery. Gave them benefit of doubt after 2 days. Got in touch with them and they asked a load of unnecessary questions claiming fraud. Will not use these again."

Product Quality

Pros:

• "I have never had to return an item and always happy with the clothes we receive."
• "The products do seem good quality. I can’t fault the T-shirts."
• "We absolutely love BIG DUDE CLOTHING!!! They fit true to size, they're comfortable, and made well... they don't fall apart."
• "These folks are great! Excellent quality clothing, affordably priced."

Cons:

• "NEVER Have I EVER HAD a pair of Blue Jean's TEAR on me BEFORE I even WORE them !"
• "As a big chap it is difficult to get clothes... Big dude offers a good variety of clothing, however the own brand are quite low quality, and the polo shirts and tshirts generally shrink which is pretty disgusting considering the price."
• "Not happy. Ordered long sleeve shirts 1 size bigger than what I wear they didn't fit at all!"
• "These pants are tight in the balls. Lift your leg enough surely going to tear."

Size and Fit

Pros:

• "They fit true to size, they're comfortable, and made well... they don't fall apart."
• "I purchased some of the basic joggers from BigDude clothing. They are also the most comfortable joggers I have ever owned and will certainly be getting some more, highly recommended and excellent quality."
• "After searching for a long time for comfortable clothes that fit, I was told about big dude. I have ordered from here a few times now and have been completely satisfied and have also recommended them to other people. The sizing is more accurate than other places that I have tried."

Cons:

• "They sent me the wrong size from what I ordered, I need to have the trouser for traveling."
• "Clothes are not correctly sized. I purchased through king size and their clothes fit perfectly."
• "Relaxed collar shirts not as shown on photos, they have a 'yolk' and are not straight bottomed. Also ordered some shorts but they are no way near the advertised size."
• "The old saying holds true...you get what you pay for. Ordered 3 4XXL POLO SHIRTS and they fit fine before washing and drying. They shrunk 3 inches in length when husband put them on again. Can't wear them now."