Tilson & Spencer Reviews Summary

Property Management and Sales Service

Pros:

• "His commitment to looking after our property for us was exceptional, finding excellent contractors when works needed doing and managing them for us."
• "Ky promptly send his photographer and the following week our property was back on the market."
• "Ky arranged a viewing with a potential buyer. Who was already registered with his estate agency."
• "Ky's dedication was truly incredible and without his ongoing support, I do not believe that our purchase would have progressed."
• "Very professional and friendly...with a sense of humour which you definitely need when selling or buying a property."
• "Everyone at Tilson and Spencer is professional, caring, patient and very well organised."
• "Ky knows exactly what needs to be done and when."
• "They show an unprecedented capacity & willingness to go that extra mile or two or three."

Cons:

• "hello my name is Sam, I have recently bought a property through Tilson & Spencer and suddenly regretted that because once I got the keys of the property I noticed that one of the white goods is not working."
• "I contacted the state agent but I regretted that because they are unprofessional and unworthy of the time wasted chasing to fix the issue."

Customer Service and Communication

Pros:

• "Ky has been an absolute pleasure to work with! He is professional, friendly and extremely responsive."
• "Kynan who assisted in the sales coordination was very good at keeping us in loop and helped push this to a speedy exchange."
• "Constant and transparent communication was vital for us as first time buyers."
• "Kynan was an absolutely resolute professional throughout the process and I couldn't recommend him higher."
• "Kynan at Tilson and Spencer has recently supported us with purchasing our first house. The service we received from Kynan was excellent."
• "Professional, friendly and proactive, an excellent experience from start to finish."
• "Darryl and Kynan were really great to work with and we felt they understood our property."
• "We used Tilson & Spencer to let a property, they were professional, friendly, efficient and showed a real attention to detail."

Cons:

• "The trick is to ‘partner up’ with an estate agent like Tilson & Spencer and specifically Kynan, who ran the show – and your whole experience will become way less scary."
• "I just moved to the property Darryl, was great with helping me with the things I wanted to change around the house, He is very professional."