Martin & Co Birmingham City Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Liberty showed me round one of Martin & Co's properties back in July and she was great."
• "I am more then satisfied with the outstanding service I received, Canaan was extremely patient with me."
• "What truly set Jessica apart, was her dedication to finding the right property for me."
• "My Wife and I had a pleasure to work with a nice man Dan daud who helped us get our new flat."
• "Canaan was phenomenal- he understood what I was looking for after 1 phone call and advised me accordingly."
• "Jessica provided excellent service and was willing to answer any questions I had in a quick amount of time."
• "My friend and I had a pleasure to work with a lovely Isabella who helped us get our new flat."
• "I recently had the pleasure of working with Jessica as my letting negotiator, and I couldn't be more pleased with the experience."

Cons:

• "Appalling service. Rented through them for just over a year and deeply regret giving them a penny of my money."
• "My experience with the Martin & Co agents was disastrous."
• "Awful personal experience with Martin and Co. We had 5 months of a window that wouldn't close during a freezing cold winter."
• "CHECK TRUSTPILOT FOR ACCURATE REVIEWS! This is genuinely the worst agency you could ask for."
• "Do not trust this company! Sometimes it can be hard trying to find flats to rent in the city, but you will regret it!"
• "Martin & Co give Landlords a bad name! I implore Landlords and Tenants to avoid - they will do everything they can to scam you out of every last penny."
• "Horrible unprofessional customer service, rude attitude from at least 2 people. Vicky smith the manager really rude on the phone."
• "Poor service. My daughter and grandchildren were left locked out of their apartment in the early hours on 09/04/2023 with no assistance or care for their safety and wellbeing."

Efficiency and Professionalism

Pros:

• "Everything else ran smoothly too when it came to organise renting, everything moved fast which was great for us."
• "I can't say enough about the outstanding experience I had with Martin & Co, particularly Kav & Jake."
• "My experience with Martin&co has always been a pleasure. I have had the chance to liaise with Canaan and he has always been extremely helpful and prompt with request responses."
• "My Wife and I had a great experience with the company thanks to Dylan Bedi who was amazing! He is punctual and had great communication skills."
• "Martin and Co was very helpful during my process in looking for rental properties. Email updates on available properties became very handy."
• "Received absolutely fantastic service throughout the whole process! First time moving out and it was as stress free and straightforward as much as possible!"

Cons:

• "I was a tenant with Martin & Co. I gave notice on 20 July and started moving my stuff out with my tenancy ending 20 August 2023. Since I did not stay at the property from 20th July, I came back on 1st of August to attend my inspection to find out the viewing agents left my windows open and all my lights on."
• "Please avoid this real estate agency. Once you have rented a property from them and signed the contract, they will not respond to any of your requests, especially when you are suffering from neighbour harassment and noise issues."
• "Received brilliant service from Martin & Co. Other estate agents in the area were slow to reply back to emails, leaving me hanging for up to a week waiting to arrange a viewing."
• "Absolutely THE worst service estate agents I have ever come across in my life. No hunger to help or provide alternatives to properties no longer advertised."
• "When doing my inquiries recently, I said I was busy so texts or emails were preferred to calls. I did not think they treated my messages properly, because I got so many phone calls from them which was definitely annoying during my work."