John Shepherd Estate & Letting Agents - Birmingham Reviews Summary

Customer Service

Pros:

• "Recently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions."
• "I received outstanding service from Gita, who was conscientious with helping out with any queries or concerns."
• "Megan Johnson and Dru the agents that helped me...are patient, kind and very trustworthy."
• "Lily and Megan were really helpful and patient helping me to do everything well and with less problem."
• "John Shepherd have been excellent since taking over the property management of our flat."
• "Drew and Megan have been really helpful, always efficient and quick with feedback."
• "Special thanks to Nelly and Megan for taking great care of us."
• "We've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in."

Cons:

• "Very displeased with John Shepherd and the property manager Rajak Ali. We’ve emailed Rajak about this matter and was told that they would send someone to treat the mould."
• "Rajak Ali was the most unprofessional, negligent, incompetent property manager I’ve ever had the misfortune of dealing with."
• "My experience with Johnshepherds is a terrible one... The staff that was managing the property lacked email etiquette and her senior colleague was rude and sound arrogant over the phone."
• "This is probably the worst letting agency I have ever used in my life. The staff is extremely unhelpful, arrogant and ridiculously rude."
• "They will try charge you for every speck of dust and every little issue or item they can when you leave!"
• "Very bad form John Shepherd! Made a service request back on 19th November 2022 and still awaiting their response over 6 weeks on."
• "Very disappointing customer service. We rented a flat in a centre of Birmingham - quite expensive to be honest and the quality of the service we have received from John Shepherd was very poor."
• "LILLY JOHNSON I have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience."

Maintenance and Property Condition

Pros:

• "John Shepherd have been excellent since taking over the property management of our flat."
• "Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well."
• "I have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them."
• "Very good and reliable property management agency. Megan was very kind and helpful when I was looking for renting a flat in Birmingham."
• "We rent a flat and we had such a lovely and professional support from Lily and Drew. They were fantastic, helped us in many issues with patience and 'putting themselves in our place'."
• "I am very grateful to Lily and her team, who has been exceptional throughout the entire process."
• "Charlotte Ford has been offering continuous support during my stay with John Shepherd."
• "Very happy with the service. Friendly, quick to find tenants & excellent communication throughout the process."

Cons:

• "Upon moving in only the surface of the property was 'cleaned' when furniture was moved there was mould and other belongings of previous tenants were there."
• "During Winter Season the hot water has stopped working due to it being old, rusted and has not been checked or changed before moving in."
• "The general state of the property we rented before and during our tenancy was extremely poor. Windows leaked, shower leaked."
• "When you move in look at the apartment or house with a fine tooth comb and mention (in writing) the differences between your place and the inventory they send you."
• "This is the worst letting business for any landlords as they do not respect the landlords enquiries. Stolen items, and yet nothing is done about it."
• "The worst agency ever. They have posted it and straight away I was calling regarding the property and the lady who managed it she was not available the whole day."
• "We had to consistently call and email to get serious electrical faults dealt with which took over 4 months to be rectified."
• "I have been treated in a utterly disgusting way by this amateurs."