Address: Bmw House, Eastern Rd, Portsmouth PO3 5FF, United Kingdom
Phone: +442392657500
Rating: 4.5
based on 589 reviews.
Customer Service
Pros:
"Super impressed with Nick and the team at Snows, from the very first contact right through to picking up the car."
"The service I received from Daniel was friendly, efficient and helpful."
"Fantastic service from Snows Portsmouth and a huge thanks to Michael Taylor from Sales."
"Had a brilliant experience with Snows, previously used Stratstone and Barons, but I’ve come over to snows and had brilliant customer service."
"Myself and my partner picked up an approved used BMW 5 Series on 14/09/2023 from Snows BMW Portsmouth. I think it’s fair to say we couldn’t be happier with it as it is immaculate and exactly what we were after."
"I cannot recommend BMW salesman Sam Collier highly enough, such a friendly gentleman and does the very best for you and a credit to SNOWS BMW."
"An excellent service from start to finish with Ben Loveridge."
Cons:
"I can categorically say now that I will not purchase another BMW."
"However the after sales from BMW was very poor."
"Snow's after service levels are appalling and unprofessional."
"Im not happy with their service at all."
"Very disappointed, called in for one problem (EGR recall) to get out with 3 new ones."
"Messed up the billing. Said they would correct the amount, never did."
"Sorry but this is 1 star. When I bought a used BMW in an excellent configuration, everything was fine! Apart from the fact that I was offered to buy a service immediately for £1000 in which actions will be carried out, the amount of which does not exceed £70 on the market."
Vehicle Condition
Pros:
"New car was absolutely flawless at handover. No swirls or scratches whatsoever."
"Rainy day really showed off the wax with tons of beading, can really tell it’s been detailed with some effort and care."
"Did mistake some wax and transport grease for scratches though but they rubbed off no problem."
"The car was also cleaned and hovered."
"I took delivery of my new Active Tourer a month ago. I am delighted with my new car."
"I am now a proud owner of a BMW X1. I strongly recommend this dealership."
"I am now the proud owner of a shiny new BMW i4 that was even delivered ahead of original schedule."
Cons:
"The car was left parked outside for 4 months so the brake discs rusted up and they misplaced the document wallet so the user handbook and service booklet are lost."
"The engine light came on before reaching home. BMW assistance sent a personnel to attend had to take it to BMW service but the courtesy car was never arranged even after 24hrs."
"Truly appalling service. Sent my X5 for an MOT three weeks ago. £1,800 and three new tyres later and one of the new tyres keeps going down so is obviously faulty."
"It took Snows BMW a whopping 4 months to fit a new steering rack to my wife's Z4."
"Replacement car was dirty inside, no windscreen fluid, petrol on reserve, basic 118 compact and manual and insured just for this day."
"As part of the service my screen wash was filled with water and your charged me?"
"The car was finally delivered yesterday and I get in to the car and the engine management light is on!"
Showroom Experience
Pros:
"As soon as you walked into the showroom all the staff were very welcoming."
"The whole showroom and waiting area was very clean and tidy, there was internet i could access so i could continue to work while i waited for my car to be serviced."
"Travelled from Glasgow to pick up this vehicle for my daughters 21st Birthday."
"Straightaway he was great! Friendly, funny, informative."
"Very smooth, the lady that greeted me at the door was very pleasant, i did not have to wait very long to be seen by a service rep."
"Welcomed with smiles from the car park gentleman, the lady on the reception desk to Josh."
"Arrived this morning to have the EGR recall. Was greeted by two very pleasant chaps in the car park who had a space waiting for me."
Cons:
"Went in the enquire about buying a car they had for sale but was ignored and after half an hour gave up."
"No one offered me a thing, not a place to wait, no drink...kind of...'Could you please leave??? We are very busy'... no courtesy car, not even a taxi...had to aganged my own transport."
"Also made to fell a little uncomfortable by certain staff, the young lad and girl would go off to the office behind the counter and gossip."
"Then put me in an ‘interim car’ I was made to pay for while wait 15 months in total.. no compensation nothing.. back out all their promises."
"Terrible communications & kept in the dark."
"When I arrived to drop off my car for the service and investigation into ABS failure, I was kept waiting for 35 minutes."
"Car was booked in and 24hrs prior to my appointment I received a text to book my car in digitally thereby foregoing waiting for being checked in when I arrived. This did not happen!"