Snows Peugeot Portsmouth Reviews Summary

Customer Service

Pros:

• "Lewis was phenomenal, I am so happy with my purchase and he was amazing and patient."
• "Highly recommended Jake to get you the right car and the right deal for you."
• "Salesman Stuart Trett was friendly and helpful, and in no way pushy."
• "Stuart answered all the questions we had, was not pushy at any time, and went above and beyond to ensure a simple and smooth sales process."
• "Very friendly staff and Stu whom we met was very warm, professional and informative."
• "Kind, respectful and help more than you can imagine."
• "Went in and was greeted by Alex. Helpful, polite and friendly."

Cons:

• "Let’s just say we won’t be back and have taken our business elsewhere!"
• "I did not get a video as with previous years to show where these expensive repairs were needed."
• "Visit snows Peugeot Portsmouth today and must say really poor customer care on parts department."
• "He was new to the position, and a little nervous."
• "The reason for 4 and not 5 stars is I had to go and park over the road as there was no spaces left and not much room on their courtyard."
• "This is a shocking way of doing business and I would not trust Snows to undertake any work on my car in the future."
• "I will be submitting a formal complaint, as this is not acceptable."

Sales Experience

Pros:

• "Nothing is too much trouble and they made buying my daughter’s first car effortless."
• "Stuart Trett was really helpful throughout."
• "First class all the way! Have been using dealerships to buy cars for many years and Perry’s have been the best!"
• "I recommend Snows Peugeot Portsmouth. Customer service was impeccable and I recommend speaking/going through Lewis."
• "The driver that picked our car up was friendly polite and had time to be courteous."
• "Stuart Trett who made the whole process smooth as possible."
• "Year on year SUPER service from the whole Peugeot team...from Steve the Manager, the Service team, the Sales team - thank you all so very much and with special thanks to Lewis....I wouldn't go anywhere else."

Cons:

• "Twice I've had a very very stressful time because of my car not being done until late in the day."
• "I had been told by a member of staff at Snows that if I drove my car away in its current state I would risk ruining the head gasket."
• "Apart from having an intermittent fault on the reversing camera which would also be expensive to repair so they told me."
• "This is simply not true. We used the car for about a week and found the real-life figure to be nearly half that. A range of about 120 miles would be more accurate."
• "Was eventually greeted by a salesman (he did not introduce himself) after he had finished his conversation with his colleague about holidays!"
• "I turn up 8am as arranged to be greeted by women asking me if I had just forced the doors open to get in."
• "Using scare tactics on customers in such a way shows them to be extremely untrustworthy and nothing short of cowboys."

Value and Efficiency

Pros:

• "I was able to get my car within 2 days (I didn’t wanna be carless). So they ensured I got my car by the weekend."
• "Very competitive price indeed."
• "You get a lot from Snows Peugeot Portsmouth, Very Good service and and top of the range cars."
• "The car was delivered very quickly and at a date and time that suited us and we are over the moon with it."
• "The price was very good, the service I received from Steve was amazing."
• "We are very happy with the end result, love the car and would recommend anyone looking to give Stuart a call. 10/10."
• "The car I got was a great deal and is working out really well."

Cons:

• "The service itself was quite expensive and there were several expansive recommendations."
• "The service was as expected and good value for money. However, in the ‘health check’ it was discovered that there were problems with my car totalling £880 to rectify."
• "In the ‘health check’ it was discovered that there were problems with my car totalling £880 to rectify."
• "Only thing that seems to let you down is the back up from Peugeot, as I now wait for a back order part for a car that is under warranty but cannot have the work done because parts are unavailable!!!"
• "Also, when I collected my car, my key had been left on an un-manned desk in reception, right next to the main doors."
• "The body shop missed 1 or 2 little dinks that might have been sorted out."
• "2-weeks post MOT and Servicing within this location, our 3008 GT Line has been coming up with faults (electrical) left right and centre."