Fletchers Brook Green Estate Agents Reviews Summary

Customer Service and Communication

Pros:

• "Communication, professionalism, honesty, local market and property knowledge outstanding."
• "The entire team at Fletchers, Brook Green are true professionals with Asad in particular standing out."
• "Very approachable and responsive team who are easy to liaise with."
• "Joshua is by far the most professional and easy going estate agent in London."
• "We had a complicated purchase within a very long chain. Fletchers has been great dealing with this difficult situation."
• "Jack is extremely helpful and hands-on to help bridge the gaps in the negotiation between the two parties."
• "Christian and Joshua from Fletchers Brook Green Estate Agents my new home search was the smoothest and quickest I've ever had."
• "Joshua was an incredibly helpful agent with insightful advice on the housing market and approach to renting in London."

Cons:

• "Jack is extremely rude and unprofessional, called to enquire and was extremely rushing."
• "For a customer service industry I found the attitude, communication skills and general professionalism very poor."

Professionalism and Efficiency

Pros:

• "They showed up the other agent at every step of the way; from the onboarding, the communication, the number of viewings."
• "I have had Gaetano as my estate agent and was very pleased with the service."
• "Fletchers is highly professional and we were very impressed how smoothly and organised the moving process was."
• "I had an exceptional experience from start to finish with Fletchers and their representative, Gaetano."
• "Fletchers Brook Green is a tiny office but a testament that great things come in small packages!"
• "I worked with Giles Malyon, who was tremendously helpful, really thoughtful and diligent with follow up."

Cons:

• "It will be better if the agent can be more careful when doing the paperwork."

Property Knowledge and Market Insight

Pros:

• "Ema has not only gone above and beyond to support my completion timeframes, educate me on how the market works."
• "Very happy overall with their service. Jack from Fletchers listened and was both enthusiastic and realistic about what we could achieve."
• "I met with Ava last week to view some flats which she had recommended due to the great return on the rental yield."
• "We engaged with James Christie who quickly found us a Tenant and kept us informed through the 'moving in period'."

Cons:

• "This estate agents seriously need to think about the kind of landlords they are representing."

Support and Follow-up

Pros:

• "Can’t fault my estate agents for their tenacity and willingness to go the extra mile."
• "A huge thank you to Jacob and Jack who help me sell our flat. They were always responsive, gave good advice."
• "I wanted to leave a 5 star review for Joshua and his 5 star service. Joshua felt like he was on our side from the start."
• "Josh helped me find a place and was with me the whole way."

Cons:

• "Fletcher's and the landlord have practically ghosted me, won't give me my deposit back even though they were disgusting states to live in."
• "The shop closed at 7 the night before our move in date but they stayed there till 9 to make sure the paperwork got sorted."