The Bear Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly and trying to resolve any issues."
• "Bar Staff very friendly."
• "Throughout our stay the staff were excellent."
• "The staff and management are just so welcoming, nothing is too much trouble."
• "All the staff were very friendly and welcoming."
• "Staff are very helpful and friendly."
• "Staff were fantastic, very friendly, professional and very accommodating."

Cons:

• "absolutely disgusting behaviour from staff, wouldn’t let us in for breakfast as they were full, but when explaining this to us was very rude about it."
• "The staff were pissed in the bar and the receptionist was so rude i wanted to challenge her to a duel."
• "Staff member booking us in was sullen and unwelcoming."
• "Terrible attitude to customer service and reputation management!"
• "Staff are the rudest people I’ve ever spoken to."
• "Dinning room staff rude to guests."
• "The lady who checked us in was incredibly rude!"

Room Comfort and Cleanliness

Pros:

• "Beds were comfy."
• "The room itself was clean apart from the toilet which needed a good clean."
• "Bed clean and comfortable."
• "Our comfortable and clean room was serviced each morning to a great standard."
• "Large, spacious room with an enormous bed, clean, white bedding and towels."
• "The room, 2 storeys up, was clean, the bed comfortable."
• "Room a little tired but very clean."

Cons:

• "Quite run down with the carpet fraying, dodgy paint, dark with only a little light."
• "The room was grubby and in need of decoration, I broke my toe on the (unmarked!) Step into the room."
• "Room had mould on the ceiling, wallpaper coming off the wall."
• "Room was in the attic... It was freezing cold in the room on arrival... The bed and pillows were hard and uncomfortable."
• "The rooms smell mouldy/musty and the hall smells of urine."
• "Bedroom carpet dirty toilet and shower smelt and shower was rubbish."
• "My bathroom was awful paint peeling, shower head not attached to the wall."

Value for Money

Pros:

• "At half the price to the nearest premier Inn excellent value."
• "One star for being economical option."
• "All in all, very happy with the value for money."
• "Reasonably priced, we were impressed."
• "Relatively cheap rates."
• "Such good value for money."
• "For the price I paid including a hot breakfast every morning, the value was unbeatable."