Whitehall Garden Centre Reviews Summary

Customer Service

Pros:

• "The customer service excellent."
• "All staff were friendly and helpful."
• "The staff seem to be very well trained and knowledgeable."
• "Fabulous staff - always friendly and ready to help."
• "Staff all very smart in black and white and attentive."
• "The staff are all helpful and friendly."
• "Brilliant customer service, both in terms of arranging delivery and general communications, in addition to the delivery itself."

Cons:

• "The only two things we struggled with were access with a trolly... and the lack of staff available to help."
• "I'm not a negative person but the staff on the checkouts need to be a bit more welcoming...they where so miserable on two of my visits."
• "Christmas decorations are amazing shame about the staff miserable on tills didn't smile or say hello or goodbye darn right rude shame as I like going each Yr to see the Christmas scenes etc they have ruined it for me."
• "The staff were rude especially in the cafe."
• "Having staff telling us we can't have a dog in the store when our dog has assistance lead... this made us feel horrible."
• "Waited around half an hour in cafe to be served due to staff shortages."
• "Staff were helpful but were sometimes unintentionally in the way when replenishing stock."

Christmas Displays

Pros:

• "The Christmas section was great, the kids loved it, it was obvious a lot of time and effort had gone into that."
• "Magical is the word to describe the garden centre at this time of year."
• "Superb selection of Christmas decorations, all beautifully displayed in colour coordinated displays throughout the store."
• "They do the place up amazingly at Christmas with wonderful displays and a small ice rink for everyone to enjoy."
• "THE best place I have ever been for xmas decorations 😍 the displays where magical and the atmosphere was awesome."
• "Another brilliant Christmas display set up by the whitehall team."
• "The Christmas displays were fantastic and well put to together, each section was themed, with plenty of decorations to purchase."

Cons:

• "Personally, a nightmare."
• "It's also horrendously overpriced in comparison to the same products in other garden centres."
• "The stuff this year was tatty and old!"
• "It wasn't as done up this year as previously done, with large sections dedicated to purely one colour scheme."
• "To be honest it's my idea of a Christmas nightmare but some people might love the immense selection of baubles, Christmas decorations and tableaux."
• "The Christmas display was surprisingly wonderful, just a bit too many baubles hanging around."
• "The only down size Christmas decorations were a bit pricey."

Facilities & Accessibility

Pros:

• "This garden centre has a massive children's play area, sandpit, giant car park and restaurant."
• "Genius having portable toilets by the entrance!"
• "Pushchair and wheelchair friendly."
• "Wheelchair access and toilets."
• "Great improvement in access and Covid19 route around shop safely."
• "Parking was good down in the overflow, but could do with being better lit."
• "It would be 5 stars if more disabled parking spaces were available."

Cons:

• "Very large queue right outside when we left blocking access for disabled people."
• "Then at the car park there wasn't anywhere to leave the trolley or an easy path to get it to the car."
• "Lots of slopes around the plant area and also in the indoor shopping area. Not particularly easy too push a wheelchair around some of the displays, a bit too narrow."
• "The only struggle for us, was the amount of steep slopes. Being a wheelchair user, I found it quite difficult."
• "Not been here before. Was surprised that disabled parking spaces were further from the entrance than some general ones and that for a garden centre of this size, there weren’t more. The site in general didn’t seem very disabled friendly as there are several slopes outside and inside."
• "Couldn't find a parking space near the entrance for disabled passenger, and when we did, faced an argument and intimidation from another driver."
• "Not the best place to visit with someone in a wheelchair."

Pricing & Value

Pros:

• "Price's were really reasonable and some stuff on sale was crazy cheap!!"
• "The prices for all of these items... not cheap, but certainly they are very fair prices."
• "We bought some items which we would not usually have bought as everything was reduced to half price!"
• "Also, some items are very reasonably priced, and others are randomly expensive."

Cons:

• "Amazing (but hugely over priced) Christmas display, as always."
• "It's not cheap, so if you want to indulge you can quickly max out that credit card here with not a huge amount to show for it."
• "The variety of Christmas glass balls is huge. Very expensive decorations and extremely crowded place, and you are not able to see properly everything that you would like to see."
• "I was in disbelief of the prices."
• "Really disappointing to buy a light up globe Christmas ornament, purely because it was plugged in, to get home and discover there was no transformer to plug it in."
• "Large post Christmas sale currently on. Lots of posters with 50% off, with the savings to be taken off at the till. So I selected two items marked at £18 each, assuming that they would be £9. They were in the decorations section and obviously Christmas items (Father Christmas and snowman door stops). Get to the till and they are FULL PRICE!"
• "Generally expensive, particularly the food and groceries."

Product & Stock Variety

Pros:

• "Lots on offer from outdoor and indoor plants to food (not supermarket style), clothing, jewelry, kitchen gadgets, bulbs/seeds and gardening tools, plus a lot more."
• "Brilliant variety of stock items all of good quality, if a bit pricey."
• "The actual garden centre was very good with a massive selection of pretty much everything that you would ever need in a garden."
• "It is the biggest garden centre I have ever visited. Anything you need, you can buy it here."
• "Wide choice of good quality plants with very helpful staff."
• "What a smashing garden centre! Wonderful range of healthy and well-priced plants, definitely the best for miles around."
• "Fantastic Garden Centre! The range and quality of plants here is excellent."

Cons:

• "The place was crazy busy over Christmas time, so there was massive queue for everything."
• "There was a very slow queue for the food as there was only one person serving the main meals and the restaurant was packed."
• "Prices for items could be clearer and someone checking items are in correct locations throughout the day."
• "The garden centre is a nice place to visit, enjoyed my day out, but when it came to the pet and aquatic centre it was another story, never seen a place keep there snakes and spider in tiny boxes."
• "Went over the weekend and you couldn’t move from the amount of people."
• "The only two things we struggled with were access with a trolly... and the lack of staff available to help."
• "Not good if you need help or advice on plants or finding items in store, on this particular visit (maybe due to covid restrictions)."

Food & Beverage

Pros:

• "Bottled drinks coke Sprite etc £2.79."
• "It also has a butchers, an interesting local alcohol selection, and a cafe/restaurant."
• "Great selection of outdoor furniture too, and a lovely café to boot!"
• "Great food and drink."
• "The food was excellent."
• "Enjoyed a lovely meal and slice of cake in the cafe."
• "Supply u with good coffee cakes sandwiches etc."