"Always good selection of items, clothes good too."
"Top notch Garden Centre homeware, clothes, footwear, garden furniture, BBQs, fire pits, mowers, wheelbarrows the list goes on."
"Its the best laid out garden centre I`ve been to with a Great selection in all departments."
"There is a big variety of things available, we particularly liked the bath bombs and they were beginning to put the Christmas decorations out so we will be back to see them soon."
"This garden centre also has a nice selection of fruit trees, apple, pear, peach, cherry trees."
"Lovely garden centre with a huge selection of plants, pots, garden and home decor."
"A large, well stocked garden centre with a wide range of non-garden products."
Cons:
"Visited here today with my Family... the prices are Horrendous. Won't be Returning..Disgraceful Prices."
"Although this garden centre has a decent range of plants and outdoor furniture etc, the main negative is the high prices on most of the products."
"It all seemed a bit expensive."
"Food is nice but a little expensive as garden centre food seems to be."
"Restaurant is nice with good food but a little on the pricey side for lunch."
"The restaurant is very very over priced unfortunately."
"VERY overpriced, actually a rip off."
Facilities and Cleanliness
Pros:
"Nice displays inside and outside."
"Brambridge is a lovely large garden centre with something for everyone, not just plant lovers."
"Nice big cafe/restaurant area with large amounts of indoor and outdoor seating and clean customer toilets."
"Make sure you walk out to the back of the garden center to the extremely tranquil and beautiful garden areas."
Cons:
"Toilets were disgusting. One was flooded and im sure no member of staff or cleaner had set foot in there!"
"Wall flowers were mouldy, smelly, and most of the plants that were in the plastic were rotting."
"The restaurant was grubby and chaotic."
"The toilets were not very clean with no drying facilities, the driers were not working and no paper towels."
"The whole cafe and shop is looking a little tired now, and could do with modernising."
"Cobwebs everywhere. And last because I don't want to go on anymore empty tables all covered with dirty dishes three people chatting by the beverage point and one girl trying to do her best."
"The garden centre has no air conditioning and was unbearable in the heat."
Staff and Customer Service
Pros:
"Great staff."
"The staff are friendly, helpful and knowledgeable."
"The staff were exceptionally kind and helpful."
"The customer service is always very friendly and helpful."
"The staff were very polite and very helpful."
"Staff are extremely helpful and pleasant and efficient."
"The staff are all super friendly and very knowledgeable experienced in their own areas."
Cons:
"Did feel for one assistant being harassed by customer in car park."
"The service wasn’t overly great either from the woman behind the till and the kid who brought my food out to me."
"Very poor virus precautions, not even hand sanitiser available, lots not wearing masks too!"
"I would have complained to staff but one of the waitresses was sat with them."
"The girl on the restaurant till could do with a course in customer service, she seemed quite sullen and unable to muster a smile!"
"Table service excellent, but the lady on the door seriously lacked customer skills."
"Restaurant was SO slow, with people actually queueing to complain!"
Food and Restaurant Experience
Pros:
"Meal was fairly good value."
"We particularly enjoyed having a cup of tea in the coffee shop."
"Lovely cream tea in the restaurant."
"Great table service in the restaurant, food was delicious."
"Restaurant excellent, food good, staff very friendly."
"Cafe delicious breakfast & hot chocolate was great."
"Food I restaurant is exceptionally good. Well cooked, superbly presented and served with politeness and smiles from hard working staff."
Cons:
"Food at the cafe is not my taste very basic, tiny portions and for some reason arrived cold at my plate."
"Unfortunately I found the roast beef very tough."
"The coffee was good tasting, but tepid at best."
"Very disappointed with the cafe. The drinks were fine, however the coffee and walnut cake at £4.25 a slice did not taste of coffee and no walnut!"
"Just had the worst ever experience in the cafe/restaurant."
"The last two visits I have been very disappointed with the cakes."