Kingston Hospital Reviews Summary

Staff Professionalism and Attitude

Pros:

• "We feel really fortunate to have encountered such great professionals, and a lovely and caring human beings."
• "The nursing staff on AAU were very kind and professional especially Ariana who was looking after me."
• "Incredibly lovely, caring staff that helped deliver my baby in the smoothest possible way. Beyond grateful to every single medical professional involved in the process!"
• "The doctors and nurses treating my daughter were really good especially when she had her blood test for the first time very supportive and really kind."
• "The staff are very nice and helpful, the food is not too bad as well."
• "Fantastic, helpful, communicative, patient, friendly, happy and just an incredible nurse."
• "The staff, including doctors, nurses, and support teams, are generally friendly, attentive, and dedicated to patient care."

Cons:

• "However they don't care about me at all."
• "Poor services by staff members."
• "This black nurse was unfriendly, rude and moody."
• "Staff need to fix their attitude, worst experience ever."
• "They literally saw me in pain but left me hanging for 5 hours."
• "Nurses sitting just outside the ward browsing on phones while help was needed inside."
• "The nurses are ridiculous."

Quality of Medical Care

Pros:

• "I was admitted via A&E to AAU and all I can say that the care I received was excellent."
• "The A&E area was also clean and clearly well managed."
• "We received world-class care at Kingston A&E last night when our son was admitted via ambulance with severe blood loss."
• "Saved my life. I’m an Australian and was living and working in London in 2005. I had pneumonia but couldn’t get time off work to see a doctor... When I arrived I couldn’t breath and I was immediately whisked off to the emergency department where they slapped on a nebuliser and totally saved my life."
• "I have been under the excellent care of the rheumatology department for the past five years. Their responsiveness, diagnosis and medical prescription changed my life radically."
• "We experienced respectful, kind and sincere care from the staff at Kingston Hospital Maternity Unit during the birth of our daughter in March of this year."
• "I have experienced the best stay in a hospital ever, the staff at Kingston are outstanding they actually do care."

Cons:

• "None of the nurses or doctors were able to take a blood test correctly and had to attempt several times to get blood."
• "I was 6 weeks pregnant when I started bleeding and decided to call kingston hospital. They told me to go to A and E asap. After waiting 4 hours to get my blood tested I was told by a very rude consultant they did not have the proper scan to help figure out what was going on with me."
• "Racism is prevalent in the Maternity unit. It is very sad."
• "Disgusting treatment of my sister with pancreatic cancer. Still waiting for a bed with life threatening blood clots over 24 hours but no one even checking on her!"
• "Absolute disgraceful experience at the A&E department with my 1 year old! I cried in regret for putting my child through 8 hours of agony just to walk out at the end as no one would attend to us or our needs."
• "Care in this hospital has declined steeply. They forget its patients are everything. Care, respect and empathy matter."
• "Had surgery today, and after being sent home my wound start to bleed."

Facility and Management

Pros:

• "The hospital offers a clean and well-maintained environment, contributing to a positive patient experience."
• "Temperature checks on the door, seat dividers and masks used throughout."
• "My missus had an appointment in the new Willow Building – loved the interiors and waiting area."
• "Kingston Hospital is a vital local healthcare facility that provides a range of medical services to the community."
• "There are always new architectural additions to the hospital site and brand new equipment."
• "I attended Endoscopy on their new unit on the 7th floor. I couldn't praise them enough."
• "Brilliant experience with the staff here, each taking the opportunity to take personal responsibility before passing to the next department. Knowledgable and helpful, witty too!"