Chase Farm Hospital Reviews Summary

Staff Attitude

Pros:

• "The staff from reception to anesthetist were all friendly, warm and caring."
• "This is an incredibly hot building but apart from that the staff do an amazing job which is not easy and the food is really good and I never eat anything I did not like or enjoy."
• "Amazing hospital! I have been treated by angels!"
• "Doctors and nurses are very friendly and helpful."
• "All of the staff was amazing, very friendly, kind and helpful."
• "Everyone that I came into contact with was excellent."
• "All staff regardless of grade were magnificent and treated her with kindness and respect during a difficult time."

Cons:

• "Mr Vukasin was extremely rude, patronising and uninterested in listening to my concerns."
• "The trained professionals where some of the most heartless and cold human beings I've ever met."
• "Dianne receptionist in clinic A doesn't respect anyone's privacy."
• "She was the rudest person I’ve ever seen working in a hospital."
• "Very unfriendly nurse by the name of julia chapman! She is rude, miserable and ignorant."
• "The nurse stationed in the waiting area earlier in the day was very arrogant and rude."
• "Nurse 'Valentino' at the ophthalmology was very unprofessional and rude."

Facility and Environment

Pros:

• "I must say that the improved environment is impressive."
• "The whole building is new the wards are clean."
• "Very open modern spaces, lovely revamp, nothing feels like the old cramped, sterile style they had before."
• "The hospital is clean and state of the art."
• "The unit and hospital on a whole was spotlessly clean and the furnishings are in immaculate condition."
• "All the hospital is modern and clean."
• "The hospital itself is stunning and very clean."

Cons:

• "In the midst of a redevelopment so beware the Heavy Goods vehicles."
• "The hospital is going a major regeneration face. It looks like a massive building site and is at times vary difficult not to get exasperated with the traffic."
• "The place is cold, robotic and soulless. The signs are rubbish."
• "The staff are unprofessional. The hygiene of the wards for children and intensive care is worser than public toilet."
• "The new hospital designed by idiots. There are no signs to any of the clinics."
• "You then search fruitlessly for a wall map...something, anything to help you match medical department with its coded Zone and Area. Nada."
• "Major hospital in north London area. The hospital is scattered into multiple buildings on a very large area. Finding the desired department is often a struggle."

Communication and Responsiveness

Pros:

• "I was greeted by a doctor and seen immediately; earlier than my appointment time."
• "The referral process received phone call on same day went to GP, appointment within 4 days and the whole exercise from examination, ultrasound and mammogram and results took less than 2 hrs!"
• "Just used the walk in centre. Very impressed to say the least. From friendly helpful receptionists to wonderful nursing staff who saw me, they made me feel valued and listened too."
• "The anaesthesiologist explained the procedure carefully and the physio came and guided me when using two crutches."
• "If you have an appointment the helpful touch screen display will ease you through the maze to your chosen destination of Zone C Area 7."
• "They have been incredibly efficient, thorough and caring."
• "Thankyou to the doctor's and nurses in CT & Endoscopy units who were so kind and caring."