Address: 20 Roseburn Terrace, Edinburgh, EH12 6AW, United Kingdom
Phone: +441313379990
Rating: 4.3
based on 134 reviews.
Customer Service
Pros:
"Ian was professional everytime I made a phonecall to him or visited the shop."
"Ian and his team were so helpful and truly helped the make the day extra special."
"Great service and friendly staff, also easy to contact."
"I found them very helpful and accommodating, especially when I realised that I had ordered the cake for the wrong day."
"Quality products with attention to detail from staff who care about providing excellent customer service."
"I had to email a couple of times and i always got a speedy response."
"Their service was excellent."
Cons:
"Cakes that we received were not what we ordered and the attitude from the staff when we complained was beyond rude."
"This is not the customer service one would expect from such a company."
"With no more help from 3D Cakes I had to organize someone to collect the cake."
"The WORST service I've ever experienced with anything in my whole life!"
"The consultant we worked with was very pushy and at times rather rude."
"They never even replied!!! Awful service and I will not be using them again."
"The manager David could not have cared less. No apology, no refund or gesture of goodwill."
Cake Quality
Pros:
"The cupcakes I ordered were just amazing my mum loved them so did the family."
"The cake looked awesome... the bit of cake that was there... was delicious."
"The cake tasted wonderful, was highly delighted with everything from start to finish."
"The three flavours we ended up selecting were delicious. The cake was moist and not sickly at all."
"The lemon and the vanilla sponge tiers were so tasty with the buttercream and jam filling and everyone loved it!"
"CAKE tasted beautiful."
"The cake was delicious too and was enjoyed by many staff current and former at the start of session."
Cons:
"The cake was not fresh arrived a day early."
"Very dry cakes no moisture."
"The samples we tried were also dry."
"Cake was definitely not fresh, it was dry yet sickly, cream in the middle was hard and far too thick."
"Ordered 3 different flavours for the 3 tier and they all tasted the same very weird."
"It's a total waste of money when I asked my guests how it tasted which made it worse they said it tasted awful."
"Really disappointed with the large mermaid cake which I ordered. The cake was so dry and everyone commented on this."
Design and Presentation
Pros:
"It was beautiful exactly what we expected like the photo we chose it from."
"Amazing wedding cake with a colour scheme to match my wedding was truly beautiful each tier a different flavour each delicious."
"Not only is the artwork amazing but the sponge aspect of the overall cake is delicious too."
"The cake looked fabulous and the flavours were to die for, especially the irn bru flavour tier."
"Our wedding cake looked fabulous against the backdrop of Edinburgh castle!"
"It absolutely exceeded all expectations both in terms of its look which tied into the thistles of the buttonholes & the bridal bouquet."
"The design and taste of the cake was outstanding."
Cons:
"I was disappointed with my cupcakes the stand was squint and they hadn't put much thought into decorating my cupcakes and the icing was crap!"
"The majority of what was on the cake board was in fact polystyrene covered in icing and the actual cake itself was very little."
"The cake arrived at around 3pm the day before my wedding and I was instantly rather disappointed."
"The delivery driver had inserted 2 iced peony flowers on solid stems before leaving."
"The color blue that was discussed for the roses ended up being bright blue and tacky looking."
"Got a cake for a wedding present and all I can say it was awful it was 4 tiers and there was 2 small sponges in each tier."
"Looks like cakes are rushed and very crude and unprofessional. Don't trust the website photos!!"
Value and Experience
Pros:
"Never felt the need to chase them up in the days running up to the wedding, I knew they would deliver."
"Thank you all again and HIGHLY RECOMMENDED!!!"
"I was very lucky to win the competition on Facebook for a £250 celebration cake."
"Delivery was included in the price of the voucher."
"Great deal on groupon highly recommended."
"The cake was to be transported down south 400 + miles by car, and as it turned out in 30 degrees +, and not presented until 5 days later but it was still impeccable to view and taste on the wedding day."
"A wedding cake for under £200! Well worth the risk and our beautiful 3 tier cake arrived all the way up in north Aberdeenshire’ it was beautiful! So pleased."
Cons:
"Incredibly disappointed with the lack of contact and follow through, would not recommend if you're wanting a wedding cake - not worth the stress."
"We paid a lot of money and expected a decent cake... Wish we spent our money elsewhere."
"Please avoid at all costs... the attitude from the staff when we complained was beyond rude."
"It's a total waste of money when I asked my guests how it tasted which made it worse they said it tasted awful."
"We would have been going elsewhere and saving a small fortune."
"For the best part of £4 a cupcake, it is a total rip off. Average at best, pretty dry and nothing special on the pallette."