Creams cafe Reviews Summary

Customer Service

Pros:

• "The staff were so kind, and so knowledgeable about their allergens and intolerances."
• "Russell who brought us our food and drink served us with a smile and was just delightful."
• "Shah was really polite and friendly. The service was quick despite it being busy."
• "amazing service, with friendly staff, definitely recommend!"
• "The service exceeded expectations. A special mention goes to Shah, whose service was accompanied by a warm and genuine smile."
• "Rifat was our table side server this evening and gave exceptional service."
• "We had a wonderful experience at Creams today, where we indulged in their delicious waffles."
• "It’s a great experience. The ambiance is very welcoming and charming. Amazing food and service."

Cons:

• "One of the desserts was served about 5 minutes after the others."
• "We had a terrible experience, I asked for scoop shake and they gave just scoop. Employees haven't gotten proper training."
• "Didn't give 5 stars because the service could have been a bit better."
• "Very disappointing wish I had read the reviews before bringing the daughter here for a birthday treat."
• "Don’t bother going to this place. Ordered cookie dough, and it was cold."
• "We waited to be seated today for 15 minutes I got fed up in the end and just asked someone if we could pick a table."
• "Service from front of house person was friendly however the waiters don't speak English and was very hard to communicate with them."
• "Owner was absolutely disrespectful and non-compliant when multiple customers in the restaurant told him the food was cold and unsatisfactory."

Food Quality and Variety

Pros:

• "My particular favourites, which provided a deliciously thick ice cream sensation, were strawberry and bubblegum."
• "The waffles themselves were delightful, leaving me with no doubt that I'll be returning soon for more."
• "Great customer service and we really enjoyed ourselves."
• "My daughter Harper and I had a brilliant experience. Delicious! Good staff, helpful and quick."
• "Awesome Deserts, staff really polite and respectful."
• "Vegan options available the waffles and the crepes are really nice."
• "Went with the family and stood at the entrance waiting to be seated for 20min while all the staff just ignored us."
• "Absolutely, without any doubt, THE most DELICIOUS dessert I have EVER had... ANYWHERE."

Cons:

• "Didn't give 5 stars because the service could have been a bit better."
• "The rest of the food was poor standard and taste."
• "No follow up to check if things were ok. Coffee was full of bit's at the bottom of the cup."
• "Had terrible experience, they are far behind in terms of cleanliness."
• "Disappointing. No one was at the door to greet and seat."
• "If I could get away with it, I would eat there every day."
• "First visit to both the chain & this branch and I won't be back."
• "The food in reality is so lacklustre, not really flavourful to what was expected."

Hygiene and Cleanliness

Pros:

• "It’s a very clean desert place, with tables wiped regularly and no stickiness."
• "Food was nice but the waitress was a moody git."
• "The wait time to sit down was a little long as they were short staffed but the whole experience was fantastic!"
• "Lovely place to eat, fabulous atmosphere always happy and friendly staff!"
• "First visit today and was very impressed. Helpful staff when arrived took us to a nice clean table."
• "Had a fantastic experience for my stepdaughter's birthday with her friends, they all loved what they got fantastic service!"
• "Despite not being busy, (only 8 customers inside including my party of 3) the food arrived separately."
• "Polite staff, crepes were pretty good though somewhat over priced."

Cons:

• "I ordered 3 types of ice-cream and waffle for a family group so all kind of facy."
• "They're literally touching food and not evening cleaning the scooper. No one has glove or PPE."
• "Food preparation counters had so much food spillage, makes you wonder about cleaning standards."
• "Lovely people, nice food, but horrificly dirty."
• "I dont give negative review but this one totally deserves it."
• "Another customer came up to complain about their order and we decided to leave and go across the road to Kaspas where the staff and food were great."
• "The lady was pick waffles up with her bare hands and taking the excess from the edge and throwing it into a tray underneath."
• "Place is dirty and tatty. Waited for 25 mins and didnt get served so just left."

Order Accuracy and Wait Times

Pros:

• "Shah was really polite and friendly. The service was quick despite it being busy."
• "Ordered 3 types of ice-cream and waffle for a family group so all kind of facy."
• "They also chucked in a small free tub of ice cream! Came fast and went down just as quick."
• "The Waffles on offer here are fantastic and are rightfully so the main icon of this establishment."
• "I ordered a millionaires waffle and a banoffe shake and was told it'll be a 20 minute wait however I wasn't bothered as in no rush."
• "This was our first visit and overall we were impressed and enjoyed ourselves."
• "I had a large and thick Ferrero Rocher Milkshake and it was delicious."
• "Had a fantastic experience for my stepdaughter's birthday with her friends, they all loved what they got fantastic service!"

Cons:

• "The order was wrong on one waffle. No follow up to check if things were ok."
• "It went from between 19:40-19:55 to 20-20:10 when we checked again, after a few minutes it had changed again to 20:10-20:20."
• "The place was almost empty but we were waiting nearly 15 mins for latte and another 5 mins for cappuccino."
• "We waited to be seated today for 15 minutes I got fed up in the end and just asked someone if we could pick a table."
• "Service from front of house person was friendly however the waiters don't speak English."
• "Service incredibly slow. There were 6 staff members behind counter but not one acknowledged us waiting."
• "Despite not being busy, (only 8 customers inside including my party of 3) the food arrived separately."
• "The only server who seemed to have a clue what was going on told us he’s only been here 4 days and was probably the only polite person working."