Kaspa's Blackburn Reviews Summary

Food Quality

Pros:

• "The waffle was good, good size and it shared between three people."
• "Absolutely loved the two different types of waffles and frero milk shake we ordered."
• "I would recommend the banoffee cookie doe, slightly overpriced but it is what it is."
• "Food was decent."
• "Desserts are delicious and come with a reasonable price tag and value for money."
• "Their desserts are delicious and I love their milkshakes."
• "Very nice dessert place. Ordered the waffle with M and M's in the waffle which was very nice."
• "Desserts are good but they can never get timings right."

Cons:

• "Absolutely appalling food and customer service."
• "Possibly the worst dessert shop in the world... It also tasted horrible."
• "The sorbet itself was watery."
• "Very very poor standards of cleanliness. The food was of average quality."
• "Was expecting more... ice cream was ok and don't even think it was Italian or a luxury brand tasted cheap."
• "The ice cream taste like toothpaste and almonds. The food was extremely underwhelming."
• "Ordered a waffle... it was raw from the middle."
• "Sadly but certainly this is not quality ice cream. It's possibly Asda brand ice cream being served at extortionate prices."

Customer Service

Pros:

• "I had an exceptional experience at this dessert shop, primarily due to their excellent customer service."
• "My kids were so happy, their service was very quick as well."
• "Another member of staff after we 'sorted ourselves' out was very happy to cater for us by bringing us water and napkins."
• "Amazing customer service! I have ordered on uber eats a lot of times and the timing is very fast and good quality."
• "Had an exceptional time coming to Kaspas i would definitely recommend this place to everyone the quality of the desserts are exceptional and the staff members are so polite."
• "You simply can't beat kaspas Blackburn. Service was amazing, food was even better and staff are very helpful and friendly."

Cons:

• "Absolutely shocking experience... We received NO APOLOGY and had not been told for any wait of our food."
• "The service was absolutely atrocious. We came and ordered and only a quarter of the dishes arrived."
• "First time ever visiting Kaspas Blackburn. No concept of customer service."
• "Staff r just rude for no reason... Kindness costs nothing. There was no need for the eye rolling."
• "Worst staff at any place I've been too. Looking like they have no clue what to do and take over 15 minutes just to make a milkshake."
• "Very bad customer service! The manager was very rude and doesn't care about the customers at all."
• "Staff are rude and lazy seems like they don't want to be there just want to get there wages disgusting customer service."

Cleanliness and Hygiene

Pros:

• "It was a very clean welcoming place."

Cons:

• "The place was also dirty, the environment was really not nice."
• "The cutlery was also dirty. Won't be back."
• "Rang the place up around 9-10 times with no answer... I wasn’t even provided with any utensils."
• "Very very poor standards of cleanliness... The tables were sticky with obvious stains of what looked like to be toffee or syrup stains."
• "Cutlery was unbelievably dirty - definitely hadn't been washed in a while with horrid fingerprints all over."
• "We were seated at a sticky and dirty table which had supposedly been cleaned...?? The seats and the splash back that was around the walls were also full of food bits, sticky and dirty."
• "Average food. However no handwash in the toilet. When I asked at the counter if they had any they said no."