Marsh & Parsons Brook Green Estate Agents Reviews Summary

Customer Service

Pros:

• "Clementine at Marsh and Parsons helped me find my dream flat!"
• "Sam, our negotiator, was very professional, arranged our viewing in convenient time for us and offered good options."
• "Sam was very friendly and answered all of our seemingly never-ending questions about how the rental market works in the UK."
• "Francesca was very friendly and helpful and very on hand whenever we had questions."
• "Always positive and professional in keeping me updated on new properties."
• "Amrita Sahota is the best! We loved her energy, professionalism and care for us and our sweet home."
• "Nathalie Goodchild was amazing. She showed me a couple of properties to rent in Hammersmith."

Cons:

• "They do not declare all their fees, there's always a new fee for something or other appearing."
• "Communication was lacklustre and several of the agents have been weak throughout."
• "I had two property managers who went MIA when our bathtub, shower, bedroom light, and toilet were not functioning for FIVE MONTHS."
• "I tried texting with no reply, then I called the office and left notes but also she didn’t call back."
• "Got a call from one of their agents after I enquired about the flat. He was being very rude and a passive-aggressive before he hung up the phone."
• "Did a viewing with Clementine Walton for 2 flats, she was pushing me for the second flat and I wanted to place an offer for the first flat. Once I communicated this, she stopped picking up!"
• "Mr.Eddie Hamilton keep on proposing me flat I have no interest in, and refuse to let me visit the flat I am interested as long as I don’t accept his call."

Professionalism

Pros:

• "Daniel from the Little Venice office has been a star and deserves a medal for keeping us calm through the very stressful process of selling a property!"
• "John-Paul was the agent I worked with. He arranged the highest number of viewings... and found the highest offer which I agreed on."
• "Greg and all at Marsh & Parsons did an excellent job of selling our house and flat in W14, despite the sales completing in April and May 2020 during lockdown."
• "They were professional, personable and always available to speak to and ultimately they got the job done as they said they would."
• "Mark Hoey who was exceptional... more on the ball in terms of chasing all parties and providing daily updates."
• "The entire team was very professional and responsive from the very first contact."
• "Sharn is very articulate, proactive, reliable and extremely reachable, and has been making sure of her team working professionally."

Cons:

• "Marketing of the flat has been sub par."
• "They simply only care about collecting money from both tenants and land lords!"
• "They show too little care."
• "Their management of the place is complaint-driven. Only reactive."
• "They are misleading and rude, take ages to respond, are evasive when they finally do and are aggressive over emails."
• "Their response is always too slow."
• "They fix nothing. EVER."

Agent Performance

Pros:

• "I would highly recommend M&P in Brook Green, professional fast service from start to finish."
• "Sam in the lettings team in Brook Green was superb. Kept our requirements at the forefront of his mind, so we managed to get a great property so quickly that it didn't hit the open market."
• "Sharn Reynolds has looked after the letting of our property for the last 10 years."
• "I highly recommend Sharn and Marsh and Parsons to anyone looking to buy or sell a home."
• "I would highly recommend M&P to possible property owners and tenants with no doubt."
• "We can't recommend Sharn highly enough as she has always delivered, and has been a total pleasure to deal with and get to know."
• "Sharn Reynolds has been an excellent agent."

Cons:

• "They simply only care about collecting money from both tenants and land lords!"
• "They show too little care."
• "Their management of the place is complaint-driven. Only reactive."
• "They are misleading and rude, take ages to respond, are evasive when they finally do and are aggressive over emails."
• "Their response is always too slow."
• "They fix nothing. EVER."
• "The manager has no idea what he is talking about, you wonder what wages they are on and what training they’ve had."