Chestertons Hampstead Reviews Summary

Agent Professionalism

Pros:

• "I can confidently say they were the best agents I have dealt with so far."
• "What a brilliant guy, professional, reliable and so helpful."
• "He was very friendly, helpful, and pro-active, always making sure that the sale moved forward but in a way that wasn’t pushy."
• "She was brilliant, so helpful and kind in getting everything sorted out."
• "Roni is very professional, enthusiastic and understood what the remit was."
• "Ashley Bayoumy was fantastic in helping us to secure our flat. Always polite and professional, he went above and beyond to make sure we were happy."

Cons:

• "The absolute worst estate agents in London."
• "Will never work with Chestertons again, inhumane behaviour and absolutely the most unprofessional estate agents in London."

Responsiveness and Communication

Pros:

• "The flat I rented was managed by them and their responsiveness and communication throughout were excellent."
• "Throughout the process she has been so responsive, and on the day of move-in she was a huge help in getting everything ironed out."
• "He was always available to speak and solve any issues that would arise."
• "Always around for any questions, effective, very helpful indeed!"

Cons:

• "I got strung along for weeks after paying the deposit for a property, being told all was well and that I should receive the contract for the property shortly."

Customer Experience

Pros:

• "I’d happily rent through them again."
• "Experience was very positive throughout the process."
• "I have only had a good interaction with Chestertons and would recommend if want to live in the area."
• "We have had great experience with Lyle at Chesterstons Hampstead."

Cons:

• "I found myself in a really terrible situation as it became evident that the Chestertons had led me on."

Sales and Letting Process

Pros:

• "Sabatino was exceptional throughout the sales process and ensured that everything was handled promptly and professionally."
• "Tom Hadley and team handled my rental in one week from finding tenant to getting tenant into the flat!"
• "We've had the pleasure working with Philippe Lewinson on our property search - easily the best negotiator we have ever come across."

Cons:

• "The day I was supposed to receive my contract, the agent called me to say the landlord had continued to show the property though another agency and gotten a better deal, and that I no longer had the property."

Overall Recommendation

Pros:

• "Overall would recommend Chestertons in Hampstead."
• "Highly Recommended!"
• "A highly recommended team whether you are a landlord or a tenant."

Cons:

• "I even spoke to the referencing company and they told me Chestertons had sent them none of our documents, even though we had signed a pre contract and paid a deposit."