Keatons Estate and Letting Agents Bow Reviews Summary

Staff Performance

Pros:

• "Paul Hizer there is a top man, and helped us solve multiple issues in the most professional way."
• "Billy Haspineall was brilliant in helping me and my partner find a flat - always very responsive, friendly and knowledgeable about the properties we viewed."
• "Our property manager Jay Smith has gone above and beyond to resolve issues quickly and efficiently."
• "Luke Bull was extremely friendly and helpful."
• "It was an amazing experience working with Oscar Pace. He was very professional and helpful."
• "Worked with Justine Reynolds, found excellent service through her and the Keatons staff."
• "Billy Haspineall helped us sort a dream property when everyone else seems to be finding it difficult to even find an adequate one!"

Cons:

• "Horrible service from Keatons... During a viewing session, the guy was so unhelpful."
• "I wanted to book a viewing for a property and when the agent asked me if we got any pets then I advised him we want to have a small sized dog or a cat in the future. For this he responded the property is not pet friendly, which is included in the lease… not cool and definitely not recommend keatons."
• "They will treat you as if you know nothing. Be dismissive of what you ask them and be all round rude from the receptionist to the rest."
• "If you want to feel like something the cat dragged in, go to this lot."
• "I used them to find our latest tenant and they lie to your face... It makes me feel very uncomfortable that I’m still forced to have a business relationship with them."

Communication

Pros:

• "The whole team are super responsive, helpful and have taken care of me and my property, whilst I live abroad."
• "Billy was really quick at responding to all queries."
• "The communication is clear, and the responses are always prompt."
• "Billy Haspineall was polite and professional, knew all of the details of the flat very well, and has been able to make the whole process very painless."
• "I appreciate his immediate responses and clear communication."
• "Billy, the Lettings Consultant was on time for the viewing, and was very professional throughout."
• "Providing amazing communication about what was happening every step of the way."

Cons:

• "Communication in the first couple of weeks the flat was on the market could have been a little better - I felt I was chasing for updates a bit."

Professionalism

Pros:

• "Lakvinder from the Bow office was very professional and accommodating."
• "Henry Chisholm from Keatons was fantastic."
• "Jay S. (from Keatons) handled it very quickly and professionally."
• "Luke Bull made the process incredibly easy, especially compared to some of the other companies I've dealt with."
• "Shaun and his team provided a fantastic service from the first meeting to securing a tenancy agreement."
• "Billy offered superb professionalism and attentive support throughout the whole process."
• "Our dedicated agent, Billy Haspineall, was very helpful and knowledgeable."

Cons:

• "Horrible service from Keatons... The tone he spoke sounded like I don't have enough money to rent the property so he left quickly."

Customer Service

Pros:

• "We really recommend Keatons and Oscar."
• "I would recommend Keatons to everyone I know!!"
• "Just bought our first home through Keatons and the service and support were fantastic."
• "I cannot believe how quick and effortless it all was."
• "Renting in London can be a headache but Keatons made it super easy."
• "We really applauded his professionalism and communications."
• "A pleasure to work with such a results driven team with a focus on customer service."

Cons:

• "Thinking of renting your flat out through Keatons? DON'T! As someone looking for a flat to rent trying to make an appointment to view anything is impossible."