Bairstow Eves Sales and Letting Agents Bow Reviews Summary

Customer Service

Pros:

• "However Karl managed to get a new one ordered for me and also dealt with a bunch of other issues very rapidly and so am very happy with the service overall."
• "Both Barbara and Laura were completely fantastic in helping us find our home and sort out all the obstacles along the way."
• "Really happy with the services that Vetal and Karl have provided."
• "Joseph went over and beyond exceeding my expectations as a Landlord."
• "The whole team including Sabrina, Jay, Sam and Paul have consistently been providing excellent service along with a great deal of warmth and friendliness."
• "I had a great experience with luke from this particular branch, he was very knowledgeable, paired with great customer service/people skills."
• "The agent made me feel very important (Karl) every step of the way."

Cons:

• "Please do not use this agency. The fees are extortionate even when renewing a tenancy and they do absolutely nothing once they have got you in."
• "Not replying calls, not replying emails."
• "The phone is never answered, I never receive a phone call back and they never respond to emails."
• "These people are useless. They do not listen to you, nor do they read or pay any attention to the emails they receive."
• "The person in charge of my tenancy was changing every two months, so it was impossible to understand who should I call to when I had a problem."
• "When everything came to light they walked away claiming no responsibility."
• "Communication and follow up by the agent was extremely poor."

Property Condition

Pros:

• "Whilst the property wasn't in perfect condition upon moving in it came furnished and was definitely clean enough."
• "The amount we are paying, especially for the size and location is amazing so would definitely recommend!"

Cons:

• "I have been living in a rat infested property for over a month now. Unacceptable - it is a danger to myself and others but not treated as an emergency. AVOID AT ALL COST!!!!!"
• "Not being respectful about showing my house, accessing to my apartment without me know and leaving lights on, footprints on a carpet, windows open..."
• "Had a bit of a shock when I arrived at the property for the first time and there was no bed which I wasn't told about and so had to sleep on the couch."
• "I was extremely unhappy that BE had knowingly allowed my flat to run illegally and unsafely without smoke alarms."

Professionalism

Pros:

• "Karl gave us all the necessary information, guidance and support throughout the process."
• "I am very happy with the services I received from Bairstow Eves and more specifically from Barbara Millings."
• "Karl was our estate agent and I can't explain how helpful and great he was."
• "Barbara looked after us since the very first viewing, she advised on various matters and supported us throughout the process up until completion."
• "Vitali was incredibly accommodating; making the entire moving process smooth and hassle-free."
• "Extremely professional, honest, Patient and understanding."
• "Joseph was absolutely first class with his professional and friendly service and I couldn’t speak highly enough of his work."

Cons:

• "The worst estate agent in London, by far."
• "This company is a fraud, stay away to those individuals that are legitimately selling your properties."
• "They lost the copy of the keys to my apartment and they asked me to cut a new copy and bring it to them as if it was my job."
• "A most regretful agent experience - poor communication and poor service."
• "Just AVOID at all costs. Staff are useless, don't have basic concepts on property law and are deceitful at worst, incompetent at best."
• "The worst estate agent in East London, Renee Fraser Property Appraisals Manager, is an absolute fraud she had wasted 2 months of my time for no given reason."
• "Carl - the letting manager is very rude & aggressive! Lazy, unorganised and emotionally unstable."

Value

Pros:

• "The amount we are paying, especially for the size and location is amazing so would definitely recommend!"
• "Fantastic service. I would highly recommend people to use this branch as all staff have helped me find my perfect place to live and I am now very happy in my new home."
• "I would certainly recommend Bairstow Eves services!"
• "All these little touches went a long way and i would highly recommend this estate agents."
• "Absolutely fantastic! I've had better service from Karl, Kirsty and the team in the last 2 months then I had from the previous agents I was with for over 12 years."
• "Amazing service that you can rely."
• "The whole process has been conducted very professionally and painlessly and we would definitely recommend Bairstow Eves."

Cons:

• "Please do not use this agency. The fees are extortionate even when renewing a tenancy and they do absolutely nothing once they have got you in."
• "This Agency is a FRAUD!! A lot of promises on the visit ... but NOTHING has been made!"
• "Honestly, please, NEVER rent a house in this agent, it is absolutely the worst renting experience I've ever had."
• "Bad communication, unfair fees."
• "Any service dissipated immediately after we had paid the relevant money."
• "Not worth your time... they have dodged our calls multiple times leading up to this and are refusing responsibility for their mistake and have been ignoring our calls after this incident."
• "PLEASE NEVER EVER RENT THROUGH THIS AGENT."