Robertson Smith & Kempson Acton Estate Agents Reviews Summary
Category: Real estate agent London
Address: 137 High St, London, W3 6LY, United Kingdom
Phone: +442088963996
Rating: 4.8
based on 457 reviews.
Agent Experience and Professionalism
Pros:
"Angelina is the nicest and friendliest person I have ever met among Estate Agents in London."
"I had a fantastic experience with my property agent Andre Da Silva. He was incredibly helpful throughout the entire process."
"Angelina swiftly organised a viewing of a property that fit the bill perfectly."
"Jack was always extremely proactive and a pleasure to deal with. He has a very personal, open and optimistic approach that makes the process fun and builds trust."
Cons:
"Felt really let down by RSK Acton. Very flippant, very insincere."
"Extremely poor customer service, did not accept the errors they made."
"Horrible experience with this agency!!! Spent 1.5 hours to commute for a viewing for a flat to buy to find closed door and no agent there!"
"Horrible experience. I called to view a house today... to find out that the property has been sold and they hadn't updated their listing."
Affordability and Contract Terms
Pros:
"I really appreciate her effort to find a solution instead of taking the easy option."
"Angelina was able to utilize her skill set and market knowledge - advising us on how to make our offer competitive."
Cons:
"I would like to mention that RSK doesn't offer the most affordable rental options in the market."
"We are nearing completion of a property purchased through RSK... it is RSK’s policy not to amend the listing to ‘under offer’ on their website and affiliated websites e.g Rightmove."
Customer Service and Communication
Pros:
"Outstanding service, keeping me informed at all the time."
"Jack was diligent with communication, looping in all members of the chain and ushering the various actors towards a successful exchange."
Cons:
"When I did, it was a different person each time, and no communication between the team as they all said different things."
"Very inconsiderate to tenants and disrespectful."
Overall Experience
Pros:
"Our faith in flat-hunting was restored by Blair and Priyesh after a few initial hiccups, assisting us in securing a fantastic new home."
"We had a great experience with RSK Acton from start to finish with the sale of our property."
Cons:
"Put in a bid at the asking price for a property which hadn't had any bids in months, suddenly there was another bid, and I was being pressured heavily to match it."
"Thanks to him we sold our house despite there being a Party Wall complication, which normally would put off most buyers!"