Portico Docklands Estate & Letting Agents Reviews Summary

Customer Service

Pros:

• "Farabi took the stress out of finding our new flat and ensured everything was sent across and next steps were clear along the way."
• "George was so kind and helpful with flat viewings and taking our calls at any time."
• "Her communication is unbelievably quick, she takes issues seriously and properly deals with them."
• "He made sure my entire process smooth and hassle-free."
• "As first time buyers, we found the process complicated to say the least, but both Imdaad and Salil were always just a phone call away."
• "Simon went above and beyond to assist with information about the property world as a whole, which he really didn't have to."
• "George even went to our property to ensure it was safe during a storm, again on very short notice, as we weren't able to."
• "Simon is friendly, professional, knowledgeable and most importantly, honest."

Cons:

• "The only exception to this is Perry from the Royal Docks branch who has always been extremely helpful and goes above and beyond to try to resolve any issues that aren’t his responsibility."
• "Avoid this estate agents if you can, leaving the flat was potentially the most infuriating experience I have ever had."
• "I had received a poor service from them. They were very good on the phone but that was Simon's personal touch."
• "I am very disappointed with Outlook Property the first time I have used them I trusted Adnan and Yiannis but have been left me out of pocket and very stressed."

Professionalism

Pros:

• "He was professional, knowledgeable, and patient with all my questions / concerns from start to finish."
• "Consistently friendly and professional which is just what you need during a stressful time like this."
• "The professionalism has been exceptional."
• "Their professionalism, knowledge, and responsiveness were truly outstanding."
• "We are not professional landlords, living at a distance from the property and with a young family, and this has only been possible because they have gone above and beyond for us."
• "He has been honest, committed and extremely transparent and supportive throughout the deal."
• "They have excellent knowledge of the local area and competitive rates of commission."
• "Simon, Farabi and team for helping us secure, rent and move in an apartment all within a week."

Cons:

• "Simple questions such as purchase of the white goods took over 6 months to get an answer from outlook- not even having been answered by completion day."
• "Both estate agent and landlords trying to say our tenancy hadn't ended because the new tenants weren't ready to move in, and demanding more rent off us because of this."
• "I tried to chase them up but all I had received was a 'We will get back to you'."
• "Though the staff member we initially dealt with was good (Simon Castle), we experienced very poor and rude service from another (Isabella Singer)."

Responsiveness

Pros:

• "He always replies to my queries timely and politely, and gets things done quickly and perfectly."
• "I've talked to several different letting agents for flat finding, and Farabi and the Portico Docklands team really impressed me by their professionalism and perfect customer service."
• "Not forgetting to mention Simon and Anila. They are both shining stars for the agent. They are helpful, responsive, and accommodating."
• "George and Farabi are available for any questions or queries at any time of the day and go out of they’re way to accommodate you."
• "George assisted me with a recent letting and made my move to London easier than expected. He was really helpful and friendly during initial calls and the viewing and answered all the questions I had."
• "Simon and Anila were great in helping me find a new home! They were honest, responsive, knowledgeable and patient throughout the whole process."
• "We arrived a little early and they immediately sought to see how long it would be until the keys arrived after the property had been inspected."
• "The team is really responsive and helpful. Also, everyone in the team is really nice specially Anila."

Cons:

• "After marketing the property I got no further updates on viewings unless I chased multiple times."
• "On the day of completion I got no correspondence from outlook other than an invoice."
• "Then i had some problem in referencing he handled it too very well. So you can see.. he helped me a every time. i cannot thank him enough for all his help."
• "I was searching the Apartment for the first time in London. I didn't had a clue how to go for a search but it is my luck that I got connected to Simon."