Portico Shepherds Bush Letting & Estate Agents Reviews Summary

Customer Service

Pros:

• "It was so nice to have good old fashioned service and to be treated always as a valued customer. Brilliant."
• "Thank you to Patricia and the team at Northfields for getting our house purchase over the line :). We had really tight time restraints but Patricia kept on top of both solicitors to ensure enquiries were satisfied quickly."
• "Raph was very friendly, knowledgeable about the area and the property and above all very honest."
• "I experienced very good customer service from Northfields Estate Agents."
• "We had a fantastic experience with Northfields helping me and my partner find our first home together to rent."
• "Both were a dream team to work with: professional, friendly and quick to respond to emails and phone calls."
• "The entire experience with Northfields was faultless and a lot easier than my previous agency."

Cons:

• "To make matters worst they stole our £500 and gave us a disgraceful responds."
• "They are literally the opposite to what they claim on their website."
• "Worst Real Estate Agency ever dealt with. They misguide you when negotiating to rent any of their properties, once done instead of managing it they will ignore all your requests."
• "With regards to Northfields Shepherd's Bush, I was a tenant for a year, and my entire year of letting with them was an absolute nightmare."
• "There was literally zero communication from them unless I called them to ask for feedback etc."
• "After two weeks of no contact I was convinced that again they did 0."
• "Worst real estate Agent in London especially Shepherd’s Bush branch! I had a viewing at 18.10.2019 evening on Mayfield. Real estate agent came to the flat 20mins late!"

Professionalism and Support

Pros:

• "Ernest Dugbartey was really helpful."
• "Caroline is down-to-earth and communicates clearly. Her advice was accurate and helpful."
• "Rema Diallo was efficient, reliable, always polite and nothing was too much trouble."
• "Ernest Dugbartey was very professional and answered all my questions about the flat patiently."
• "Caroline is an expert in the Shepherd’s Bush / Chiswick area and uses her knowledge of the neighbourhood / commuting tricks / childcare provision / yoga classes to really engage prospective buyers."
• "I called the branch for advice and Owa was extremely helpful and knowledgeable about the current market."
• "Ernest Dugbartey was very helpful in my property search. He was very attentive, responsive and hardworking."

Cons:

• "They tried to threaten us, stating that we would never be able to rent from any estate agents again."

Agent Performance

Pros:

• "Ernest was knowledgeable and approachable."
• "He is an extremely nice guy, and it's been a pleasure doing business with him."
• "I would recommend your service to a friend."
• "Ernest Dugbartey... was positive and patient, and everything went smooth in the end thanks to his help."
• "Yesim is a fantastic agent! She was very diligent, friendly and professional."
• "Had an amazing experience with Amy Butler, very responsive and answered all my questions."
• "I was greeted by Freya, who was just so warm and helpful. She listened to what I was looking for and she immediately suggested a property she thought would be perfect for me."

Cons:

• "Charmaine Grant... was very difficult to say the least. She was rude and constantly dismissive when I would call the office."
• "Whilst we were in a hurry he ambled along and seemed disinterested in the second viewing!"
• "He arrived at the viewing ill prepared so much so that we didn’t even see one apartment as he didn’t know how to get access!"