McDonald's Reviews Summary

Customer Service

Pros:

• "Staff very friendly, attentive, food good, fresh and hot."
• "The service was about the quickest we have ever experienced."
• "The manager, Mo, was absolutely fabulous tonight."
• "Staff were very friendly at 3am."
• "The staff are always extremely helpful and always have banter with you."
• "Staff nice, Clean and charging points are good."
• "The staff are polite, friendly and one even asked how my meal was."

Cons:

• "Mother’s Day ruined!! Massive row because order short no chicken sandwich in bag."
• "Saw the guy behind the counter covered in tattoos scratching his arse crack."
• "The staff fundamentally slows down the work. We waited 25 minutes for coffee and never received it."
• "Was treated with utter contempt. Made to stand around waiting, having already paid, for about 10 minutes."
• "The assistant taking my order want exactly full of joy either."
• "The girl at the desk was defensive - unprofessional."
• "Staff were terrible especially the Manager."

Facility & Cleanliness

Pros:

• "Not long been modernised contactless machines very good for ordering but the seats and tables are terrible."
• "This McDonald's has recently had a modernisation."
• "Nice place, toilets clean place was tidy."
• "Clean and tidy environment inside and outside."
• "Clean standard maccy d's as you would expect."
• "Really enjoy this McDonald's, always good service and have never got my order wrong, I would say this is the best one in wigan for good service. Food always hot. Well done to the team who work there."
• "It was very clean."

Cons:

• "The speaker on the drive through is distorted sound."
• "Rude staff .. Racist .... tabel dirty ..toilet discusting ...cold food .long wait .."
• "Inside always seems cold."
• "The screen that shows your order is not working and its not been working for a few months."
• "Been to the drive through. Ordered, paid n on collection there was Ants crawling all over inside n out of the hatch where they serve u."
• "The place is very untidy."
• "Found restaurant had poor cleanliness as there was food all over the floor."

Order Accuracy & Wait Time

Pros:

• "Had two meals here in last couple of years. We ate in the first time and all was good."
• "Social distancing is being enforced well."
• "Decent amount of spaces, the drive through doesn't interfere too much with parking either."
• "Queuing system well planned."
• "Good service, always adding new choices on the menu it keep it fresh."
• "My daughter and I arrived mid afternoon. Our order arrived quickly and food was good."
• "Drive through usually has no problems, quick and easy process."