McDonald's Reviews Summary

Order Accuracy

Pros:

• "All requested items were supplied to me correctly."
• "The food was nice."

Cons:

• "Ordered a double big mac via uber eats to then receive a regular big mac this isn't the first time an order via uber eats has come either completely missing items or not having items removed that have been asked for."
• "Usually something missing or not put together to even an average fast food standard."
• "They are charging for condiments they haven't got in stock."
• "The orders are never correct. They forget items 85% of the time, give the wrong items, or give half full items."
• "Almost always struggle to get the order correct and have had issues there. 90% of the time something is wrong so ALWAYS check before leaving."
• "Missing chips and nuggets from order."
• "Ordered 4 full meals last night and surprisingly the most expensive item on the order at £6.51 was missing on delivery."

Service & Staff

Pros:

• "Service is very quick and you will be a valued customer."
• "Staff friendly and helpful and the food was great!"
• "Good number of staff who you can tell are working really hard but capacity no longer meets the demand."
• "They were very helpful. I was on the McDonald’s uk app and was wondering if I could use my offer when ordering in store but the app was not working as the Wi-Fi crashes the app I asked for help and they helped straight away they went through it with me."
• "Staff are polite."
• "Great customer service from him."
• "The staff were efficient and friendly."

Cons:

• "When going in to pick up a take away I’ve been left waiting for over 30 minutes on a couple of occasions."
• "Huge queue and a long wait (25mins) for a simple order."
• "Staff always mess about hence to why the foods always cold."
• "The shift manager Atlanta and the crew trainer, Hannah completely lost control of the whole process."
• "With waiting times of over 40 min it is a disaster."
• "Staff tried to give me wrong order 3 times."
• "Always terrible service from people who clearly would rather be literally anywhere else in the world than serving you."

Cleanliness & Maintenance

Pros:

• "Inside the restaurant is also well maintained - very clean and well maintained."
• "This restaurant maintains a clean table area at all times."
• "Food fresh."

Cons:

• "As for the hygiene....... the floor in the main restaurant, it was terrible, sticky in some places and slippy in others - just plain dirty."
• "As for the men's toilet, oh my God.... the floor was flooded, the one toilet was just rammed with dirty paper and when I mentioned it to a member of staff they just looked at me and simply walked off."
• "Seats and floor area under the table were greasy with quite a bit of food debris."
• "It was disappointing to observe a lack of adherence to basic hygiene protocols, such as staff members not wearing hairnets."
• "Dirty, littered, crowded, an embarrassment to the chain."

Drive-Thru & Delivery

Pros:

• "The drive through is the winning factor of this branch."
• "Drive through is well managed, there is rarely a queue."
• "Drive through was swift and an easy process, staff happy enough."

Cons:

• "Part of my order was a large fries... the container was under half full."
• "Rarely do we eat inside but when we do it is as good as any branch. Its the drive thru that we have a problem with. It is sooooooo slow."
• "Took 20 minutes from queuing to receiving my food at the 'drive-thru', despite ordering via the app."
• "Waited for half an hour in the drive through only to be told they had no iced coffee frappe or galaxy caramel mcflurry very disappointed with the service no apology or reason given for lack of choice won't be coming here again supposed to be a fast food restaurant!!!!!!"
• "Just cost 26.00 for a delivery for me and grandkids the large chips was only half full will definitely not use Uber eats or McDonald’s delivery again can’t get through to store phone just keeps ringing do not use."