Address: 116, The Concourse Shopping Centre, Southway, Skelmersdale WN8 6LQ, United Kingdom
Phone: +441695558098
Rating: 3.4
based on 150 reviews.
Customer Service
Pros:
"The staff were extremely friendly, so much so I could sense there smiling right through there face masks."
"Lewis was so kind and went above and beyond anything I could have imagined."
"Absolutely brilliant! Staff were so lovely, food was good."
"Staff are brilliant and helpful."
"Lady I believe was the manager was fanstatic with our friends daughter even sat with her to show the colouring things they had there. Thank you for your time and smile."
"Staff are welcoming & friendly."
"The staff are amazing and they always go the extra mile to help, especially Lee!"
Cons:
"Staff don’t answer the phone after over an hours wait or for more serious issues."
"So rude customer service."
"Utter garbage! Staff are always rude, food is cold most of the time and guaranteed mistakes on takeaway orders."
"The staff can’t even get that right in the drive thru."
"They are proper clueless in this shop they hire people straight from school who have no idea what they’re doing."
"Staffs attitude when you call is shocking."
"Lazy staff and rude, staff smoking outside the customers entrance."
Food Quality
Pros:
"The food was a good temperature and all correct as ordered."
"Food was good as usual."
"Upon unwrapping my double burger delight the first thing I noticed was the freshness of the lettuce.. crisp and moist."
"Food nice & hot!"
"Food was always great."
"The food is always hot and fresh."
"The food is always hot, chips good and nuggets crispy."
Cons:
"Waited 30 minutes for my double egg mcmuffin meals that were given to me almost cold."
"5 out of 8 burgers were missing from my order today!!! Seriously?!"
"Food isn't always the same as the time before ie cold or missing something or too much sauce etc."
"The food looks like it is thrown together...quality is lacking! Food not wrapped properly!"
"Come on McDonalds, when are you going to learn that no one wants to eat your cold, sloppy and woefully undercooked, almost raw fries."
"More bad than good food is normally cold or they miss items off your order and then don't honour it when you go back."
"Delivered half made burger(missing half), half empty boxes of chips tasted like fish."
Order Accuracy
Pros:
"The only McDonalds, where I’ve been asked if everything alright with my food."
"It's a McDonald's so it's exactly what you expect but the team here do appear better than most at making sure you get what you ordered and the speed at which they all work is impressive."
"The girl that brought the food was kind, and it didn't take too long."
"Surprised about the bad reviews, I visited the restaurant plenty of times."
Cons:
"I ordered 3 burgers, 3 fries, and 3 drinks using the McDonald's app... When I got home I was missing 1 burger and 1 fries."
"Out of all the McDonald's in this country the skelmersdale one has got to be the worst. Go through the drive through and its a gamble what you get."
"Absolutely useless on breakfasts at weekends. The staff just cannot cope."
"You always wait for food, it’s usually cold when you get it, most of the time things are missing or the order is incorrect."
"Always made mistakes but for me to receive 2 sausage mcmuffins with 3 pieces of sausage is a joke not 1 bit of egg or cheese!"
"Every time you go here or order delivery they always mess your order up."
"Worst service ever from a McDonald’s chain, a friend made a work order for 8 people, order arrived wrong and items missing."
Facility & Location
Pros:
"Right next to The Concourse shopping mall."
"Well located restaurant next to the Concourse Shopping Centre is great for grub on the go."
"There is an effort to keep the restaurant clean and organized."
"Looks much better following the recent refurb, when people are being sensible about the new drive through it can work really well."
"The place is always clean and very friendly helpful staff."
"Great customer Service especially the two lady at the entry door this afternoon whom were helping keeping the store clean."
"Parking available. Wheelchair friendly."
Cons:
"It's fine unless you have to park up in the drive through....making sure your food is nice and cold before suddenly spotting your car."
"Too busy for its own good, especially the drive thru- usually blocks the actual shopping car park."
"The click and serve service is an utter waste of time."
"Easily the worst drive thru I've ever used. Arrived at 2318 left at 2350."
"The restaurant was clean, but not spotless."
"Might find it hard to park at busier times."
"Wow. Skelmersdale McDonalds has been remodeled... They've reduced the size of the restaurant to the point where it feels cramped and pokey."
Service Efficiency
Pros:
"Typical McDonald's, busy drive through so was quicker to go in and order. Food was quick and hot."
"One of the nicer Mcd's restaurants I've visited. Very clean, fast service and friendly staff making us feel welcome."
"Excellent service during lock down ..being a class 1 driver was able to take the unit in and they brought my big mac to me in the car park ...well done 👏."
Cons:
"Waited 30 minutes for my double egg mcmuffin meals that were given to me almost cold."
"Staff don’t answer the phone after over an hours wait or for more serious issues."
"Slow service since being renovated stood for 12 minutes waiting for my order !!!the staff were paying more attention to the drive through really poor don't like going there any more."
"We waited 15 minutes at the drive-through box, decided to go directly to the window due to no service."
"Keeping someone waiting 5 minutes at the drive through, then serving the other lane first is unacceptable."
"Appalling wait for food after the new refurb."
"Took 10 min to get to order my meal then I ad to wait 6 min fram order 2 pay then wen I got to window 4 my order got told ad 2 wait and park up."