Factory Direct Flooring Ltd Reviews Summary

Customer Service

Pros:

• "The team were efficient. Customer service was great."
• "Very helpful person on the phone, Jake, answered immediately."
• "The customer service was more than 5* with all dealings and we are extremely pleased with everything!"
• "I was really impressed that samples were offered before purchase."
• "Initial call was friendly, and they explained clearly about delivery."
• "Great service, affordable flooring and quick delivery!"
• "Ordered a lot of flooring on Sunday evening and the goods were delivered this morning."
• "The service was the best I've had anywhere."

Cons:

• "Customer service, rude and very unhelpful."
• "Rude customer services. His name was Jack and he won't just listen and carry on talking."
• "Customer service doesn't exist - repeat business just isn't important to them."
• "Absolutely disgusting service, ought to be ashamed of themselves."
• "Absolutely abysmal company, received a sample with a sticker on the back with the incorrect label."
• "The delivery was left on the main road...no customer support at all no nothing."
• "Unacceptable rud and bad experience."
• "Adam as other reviewers have commented, the so-called customer service manager is the most unhelpful and rudest man I have spoken to."

Delivery

Pros:

• "The delivery was quick and came when it was meant to."
• "Samples were sent very quickly."
• "Superb seamless service. Ordered last minute...flooring arrived Monday morning."
• "Arrived quickly and safely."
• "Delivery came within a week on next available date and well packaged."
• "The delivery went very smoothly, was on time and correct."
• "Great company, the ordering process was simple, they called within an hour to arrange the best day for delivery, it arrived as arranged."
• "Great wood flooring, abysmal returns policy!!!"

Cons:

• "Delivery updates shocking, got nothing to tell us it was even getting delivered the date we had chosen."
• "I requested the Saturday, they also then didn’t turn up on the Saturday."
• "Lino didn't arrive after getting txt to say it would be delivered on that day."
• "I waited in all day for a delivery that never arrived."
• "AVOID - delivery process is horrendous, £50 for redelivery or £100 to cancel."
• "Never use this company."
• "Delivery was due on a Monday. Waited the full day as delivery times are 8am - 6pm. Didn’t show up."
• "The delivery was left on the main road as they couldn't fit the pallet through a small gate."

Product Quality

Pros:

• "The floor was of good quality and very easy to lay. Looks really great."
• "Products were of a high standard."
• "Excellent quality flooring, looks really beautiful."
• "Ordered a few samples from here and I must say the quality of the roll vinyl compared to another online supplier is amazing."
• "Great price on LVT, bought on a flash deal."
• "We're really pleased with the finish of the boards - as was the fitter who appreciated the quality."
• "Good samples, follow up call, came on a well-packed courier which is left kerbside as said in delivery."
• "Fabulous flooring - so easy to fit - and yet at super budget prices."

Cons:

• "When we attempted to lay the flooring, we found that the ends of the boards, when clicked together, did not meet flush."
• "Floor arrived on time and in good condition...the colour did not suit the room."
• "The vinyl I ordered hasn't arrived yet."
• "My vinyl flooring arrived on the expected day, however it was poorly packaged/protected and had obvious damage."
• "Paid over £90 for a timed delivery slot...on day delivery was due we phoned to find out what time it would be delivered...and were told that it hadn't been shipped."
• "Recently purchased Prestige Herringbone Faded Oak 8mm laminate...planks to be unequal in length."
• "The online ordering system does not tell you if they deliver to your address."
• "Laminate flooring with broken corners was delivered twice."