Address: Bath Rd, Taplow, Maidenhead SL6 0BW, United Kingdom
Phone: +441628703101
Rating: 4.2
based on 363 reviews.
Customer Service
Pros:
"Went above and beyond to collect and return my car recently."
"Excellent communication from Imran each time, and always keeps us updating throughout the whole appointment."
"5 stars for Melvin’s video and communication & general service."
"Excellent service given as usual by Imran at BMW Maidenhead."
"Very friendly, very helpful o. Explaining the things with patience."
"A massive thank you to Imran in the service team for his friendliness and professionalism."
"He kept me updated through the day and made the service for my BMW seamless."
Cons:
"I don’t want to give them even 1 star but there is no other option."
"Overall, didn’t give me piece of mind an end of warranty check should do, and they tried to tell different stories to make me replace and spend more money."
"Since I have reported the issues all they have been trying to do is cover-up."
"The repair service turned into a nightmare, no one was there to take the ownership and accept the fault and compensate, they kept on accusing customer instead."
"Truly awful experience when my car came in for a service last Monday."
"The service was awful from the beginning to the end and was not helpful at all."
"Communication has been shocking no response to my emails either I don't normally write reviews but on this occasion it was necessary."
Sales Experience
Pros:
"Recently purchased a brand new car through Asher at Sytner Maidenhead and he was fantastic."
"I commend her for her hard work in getting me the car I wanted as quick as she could with everything I needed."
"Recently bought used Bmw 5 series from this dealer. I have also part exchanged my previous car. Whole proces was quick and smooth."
"The sales process was seamless together with after sales care."
"Having never owned a BMW before, he took the time to run me through all the features the car and Sytner offered, without ever being pushy."
"This is now the third car I have purchased from Sytner Maidenhead and I will continue to buy from them."
"The whole buying experience was great and smooth."
Cons:
"Unfortunately the car was then sold to someone else in the meantime."
"Individual called Carwyn gave me an awful service when it came to my test driving he gave me allocation of only 15 minutes to experience the car I was interested."
"The only reason why this is not a 5 star review is because I was not able to test drive the car myself, I had to sit in the passenger seat the whole time."
"Very difficult to get in and out of the car park as there are cars littered everywhere outside of spaces and not much organisation."
"The service advisors' persistence in upselling unnecessary work was downright infuriating."
"I was left devastated as I enjoyed the car and felt like I was not taken serious and my best friend felt the same way."
"I am very sad and disappointed how I have been treated when i had given your dealership the opportunity."
Facilities and Convenience
Pros:
"Courtesy car is provided also which is a big +, returning them and to get fuel is easy as there is a Shell at the opposite side of the road if you forgot to fill up."
"Parking space is tight and narrow but I can live with that with the occasional visits."
"Their Covid handling system looks to work very well, everything is clearly marked and the showroom gives a sense of confidence."
"Our dogs are also always welcomed at the garage and are loved by all the staff - so a big thumbs up from me!"
"The complementary visual inspection video was very helpful."
"Was also given a full video of the car from underneath during the inspection which was very helpful."
"Coffee was great too and the chat about the sporty bmws was even better."
Cons:
"We don't have CCTV over the workshop means Our technicians can do whatever they like with your vehicle without any accountability."
"Go elsewhere."
"Unfortunately, this dealership has garnered a shady reputation for swapping out customers' genuine parts with cheap knock off replacements."
"The only downside which they acknowledged themselves is that their customer car park facilities aren't large enough."
"My car was in for egr recall in Maindenhead Sytner BMW on 22/12/22 and they basically forgot to plug fan connector or not plugged properly and it’s come off."
"Just booked my car in after a very long wait due to poor availability and received a call back from an individual that talked down to me."
"I also currently have an issue outstanding, regarding a request I made to have an issue with the bodywork of my vehicle fixed by Sytner."