The Cumberland Hotel, London Reviews Summary

Location

Pros:

• "Location is super convenient, within walking distance of retail shops, lots of bus/subway options."
• "Hotel locations is very good. Very centralized and next to Marble Arch station."
• "Booked the cumberland due to its great location next to Hyde Park and marble arch tube station."
• "The location is superb, conveniently situated near Marble Arch bus station and the metro."
• "It is on the corner of Oxford street so extremely convenient for shopping and being able to walk around the city."
• "The location of the hotel is fantastic. It is close to marble arch station, shopping and food."
• "The hotel is centrally located with access to all the major areas like Hyde park, Oxford Street at walking distance."

Cons:

• "The only good thing in this hotel is the location."
• "On the bright side the location is fantastic."
• "The best thing about the Hotel is the Location and only the Location."
• "The junior suite overlooks Hyde Park so we couldn't fault the location."
• "Perfect location, this hotel is close to everything!"
• "The location of the hotel was great for our stay."
• "Location was nice and convenient. Check in took too long... Bed was uncomfortable and kept separating in the middle of the night."

Room Quality

Pros:

• "Rooms are also very spacious."
• "The room was super clean, comfy, and bright."
• "Room was clean, although a bit small, but that was what we paid for."
• "The rooms were impeccably clean, and the room service was prompt and helpful."
• "The rooms were clean and spacious. We had a lovely view of the Hyde park."
• "The rooms are clean and spacious, nicely presented good views."
• "Room was perfect for what I needed, comfy bed, desk area to work, small fridge, great bathroom with digital shower which was cool."

Cons:

• "We had to wait 8 hours for the extra bed."
• "The toiletries & coffee capsules were not replenished on daily basis and I have to call them."
• "The house keeping not very clean."
• "Poor facilities in the room for four person, only one chair where lay down your clothes before to go in bed."
• "Our only complaint was that when we asked for an extra blanket it was never brought to our room."
• "The room overlooks a very dirty courtyard and the windows have loads of dust."
• "Classic room is very very small and old furniture."

Service Quality

Pros:

• "Serena on the reception desk was incredibly kind and patient, taking the stress out of a difficult situation."
• "Yasin, Erin, Laura, Teresa, Ranjith were genuine true HardRock Stars."
• "The manager Abdullah acted as our angel since our baby wasn’t well and we were very scared so he stood by us through the night."
• "Michael checked me in and was very personable and professional."
• "The concierge was very friendly and polite and we were able to check in early."
• "Huge compliments to Nasim at the check-im desk for her exceptional service to my grandparents who stayed here after a long journey from home."
• "Check in and concierge staff were kind and helpful."

Cons:

• "Terrible service in an overcrowded overpriced pathetic excuse of a 4 star hotel."
• "The level of service from the front of house staff has dropped rapidly, they are now surly and uninterested, the security staff are officious and overbearing."
• "The attitude towards a problem is very unhelpful."
• "In addition to Max’s behavior, we were disheartened by the treatment we received from the luggage handlers who exhibited a lack of courtesy and friendliness."
• "Unfortunately we lost some personal items because of the room service."
• "Bad room service (they don’t answer or try to help you)."
• "The staff at the reception seemed completely clueless about their own hotel's operations."

Amenities & Extras

Pros:

• "Oh and it's a musical hotel, you can order a vinyl player or a guitar to your room at no cost!"
• "Amenities include mini-fridge and designer shampoos."
• "We got access to the Rock Royalty lounge for the duration of our stay which was fantastic."
• "The bathrooms were excellent, clean, vibrant and pleasant, the reception area was clean, tidy and free from and clutter, litter."
• "Breakfast is a great addition, there is plenty of choice suitable for all palettes."
• "Had an awesome memorabilia tour of all the fantastic collections here in the hotel."
• "The room had everything you could need - bathrobes, slippers, iron, kettle etc."

Cons:

• "Downside was when the bar closes, even as a resident you have to get out. They make sure you understand that and the tone gets quite aggressive"
• "Poor food quality and awful, one to laugh at experience I guess... Very heavy greasy, worse than weatherspoon standard burger."
• "The food options are very varied - some healthier and some classic options - but all portions are very generous and taste great."
• "The breakfast spread was good, but vegetarian options were limited and got boring as they were not updated each day."
• "The food however was disappointing and would not recommend eating at the restraunt."
• "The coffee making amenities are never refilled."
• "The house keeping did not change the bedsheets."